Business Development Officer.Injaz - DBC - PL Retention.Retail Banking group

Role Overview

Business Development Officer, Personal Loan Retention, Injaz - DBC - PL Retention, Retail Banking Group at Mashreq.

Role Purpose

Manage customer retention activities for Personal Loans and Finance products by handling Liability Letter requests, identifying Fresh and Top-Up loan opportunities, and facilitating loan rescheduling and restructuring solutions while ensuring timely processing, policy adherence, regulatory compliance, and service turnaround time targets.

Key Responsibilities

Customer Retention & Relationship Management

• Retain existing customers through proactive engagement and relationship management.
• Provide suitable financial solutions tailored to customer needs.

Loan Processing & Solutions

• Handle Liability Letter requests.
• Identify and facilitate Fresh and Top-Up loan opportunities.
• Process loan rescheduling and restructuring solutions.
• Ensure timely processing of all requests.

Compliance & Operations

• Maintain adherence to internal policies and regulatory requirements.
• Meet service turnaround time targets.
• Control documentation and processes.

Qualifications & Experience

• University Graduate or Diploma.
• Minimum 2 years banking experience.

Skills & Competencies

• Customer Retention and Relationship Management.
• Sales and Negotiation Skills.
• Credit and Product Knowledge.
• Problem Solving and Decision Making.
• Attention to Detail.
• Regulatory and Compliance Awareness.
• Communication and Stakeholder Management.
• Time Management and Prioritization.
• Customer Experience Focus.