Job description
Role Overview
Business Applications Lead at GoGlobal. This is a hands-on technical leadership role based within Digital Operations, owning the internal business applications stack—CRM, ERP/finance, HRIS, and ticketing—that Delivery runs on every day.
Company Overview
GoGlobal is the leading professional services company guiding, establishing, and managing global operations with compliance and confidence. The company has a presence in over 140 countries across six continents and provides Entity Solutions, HR Solutions, and Finance Solutions. As a privately owned company free from venture capital or private equity pressure, GoGlobal is committed to long-term, sustainable growth and offers career opportunities across global locations with a flexible, remote-first working model.
Role Purpose
You are the single point of accountability for the availability, configuration, and continuous improvement of core business applications. You translate operational needs into reliable application change while maintaining access, audit, and data integrity. You also lead automation and AI adoption across Delivery, identifying where workflows can be simplified or automated and embedding AI-assisted tools into applications and day-to-day processes, ensuring these capabilities improve accuracy, efficiency, and turnaround for clients while remaining secure, well-governed, and genuinely adopted by users.
Key Responsibilities
Application Portfolio Ownership
- Administer and evolve the core business applications portfolio, keeping each platform stable, current, and fit for how Delivery operates.
- Own configuration, release management, and vendor relationships for each application, including roadmap, renewals, and service levels.
- Capture operational requirements from across Delivery and translate them into well-scoped, well-tested application changes.
Integration & Data
- Lead integrations between applications—SSO, data synchronization, and process orchestration—so information flows cleanly end to end.
- Partner with Master Data Management (MDM) on master-data flows across applications, protecting consistency and quality.
Adoption & Support
- Drive user adoption through clear training, documentation, and responsive day-to-day application support.
- Promote consistent, well-governed ways of working across the application landscape as the foundation for scalable, reliable operations.
Security, Access & Compliance
- Ensure access controls, audit trails, and segregation-of-duties (SoD) compliance are maintained across all applications.
- Work within internal controls and regulatory requirements, supporting internal and external audits with accurate evidence.
Automation & AI
- Identify where workflows can be simplified or automated across Delivery.
- Embed AI-assisted tools into applications and day-to-day processes teams rely on.
- Partner with the Automations function and delivery leaders to prioritize, build, and scale automation and AI capabilities responsibly.
Team Leadership & Stakeholder Management
- Lead a small specialist team while staying close to the platforms themselves.
- Partner closely with delivery teams, vendors, and the master-data function to keep the application landscape joined-up and dependable.
Key Performance Indicators
- Application availability and incident volume.
- Change throughput and backlog burn-down.
- User satisfaction and adoption.
Qualifications & Experience
- 8+ years working with business applications, including hands-on SaaS administration and configuration of CRM, ERP/finance, HRIS, or ticketing platforms.
- Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.
- Experience with vendor management, including release management, renewals, and service-level oversight.
- Strong requirements-gathering skills—able to turn operational needs into clear, testable application changes.
- Preferred: Experience leading a small team of application specialists.
- Preferred: Exposure to master-data management and data-governance practices.
- Preferred: Relevant platform certifications (e.g., Salesforce, NetSuite, Workday, ServiceNow, or equivalent).
Skills & Competencies
- Strong SaaS administration and configuration skills across multiple enterprise applications.
- Integration and API fluency—practical experience with SSO, data synchronization, and process orchestration between systems.
- Solid grasp of access controls, audit trails, and segregation-of-duties (SoD) compliance.
- Excellent communication skills and ability to support and train non-technical users.
- Comfort working with AI-assisted tools and openness to AI literacy as the function evolves.
Additional Information
- Fully remote work option available, with hybrid options in some countries.
- The role offers the opportunity to become a partner and share in company profits; equity plans are not offered.
- Monthly financial transparency shared with all team members.
- English is the official language; multilingual team members are valued.