Job description
Role Overview
Business Application Consultant at Ghobash Group, providing end-to-end support, configuration, administration, and continuous improvement of enterprise business applications (excluding Oracle ERP and CRM platforms).
Company Overview
Ghobash Group capitalizes on opportunities within promising industry sectors by acquiring existing companies or establishing new businesses. Aban Investment, established by the Group, administers centralized business functions including finance, legal, HR, and marketing, delivering cost efficiencies, value, and best practices to business units across the portfolio.
Role Purpose
Serve as the primary point of contact for business users across all functions, ensuring high availability, data integrity, and effective utilization of the application portfolio. Partner with business stakeholders to gather requirements, optimize processes, deliver training, manage vendor relationships, and coordinate application enhancements and integrations to support efficient organizational operations.
Key Responsibilities
Support and Incident Resolution
- Provide day-to-day functional support and incident resolution for all enterprise business applications excluding Oracle and CRM platforms, including HRMS, document management, project management, asset management, HSE, procurement, and operational systems.
- Act as the first point of contact for business users, triaging, diagnosing, and resolving application issues in accordance with agreed service levels.
Requirements and Process Analysis
- Conduct discovery sessions and workshops with department stakeholders to understand existing business workflows, pain points, and requirements across all supported application areas.
- Perform process mapping and gap analysis to identify inefficiencies and recommend process improvements, automation opportunities, and new application features.
- Document and maintain accurate business requirements, functional specifications, configuration guides, test scripts, and user manuals for all supported applications.
Configuration and Administration
- Manage and execute application configuration, user setup, role-based access control, and system administration tasks across the supported application portfolio.
- Coordinate with application vendors and implementation partners for issue escalation, patch management, version upgrades, and platform roadmap alignment.
Testing and User Training
- Design, plan, and execute user acceptance testing for new releases, enhancements, and integrations; track and resolve defects in collaboration with vendors and IT teams.
- Deliver structured end-user training programs, onboarding sessions, and knowledge base content to ensure high user adoption and effective application utilization.
System Performance and Compliance
- Collaborate with IT infrastructure, security, and integration teams to ensure system performance, availability, security compliance, and seamless data exchange between applications.
- Monitor application health dashboards and proactively identify and mitigate risks to system stability or data integrity.
- Maintain compliance with data governance, information security policies, and audit requirements across all managed application platforms.
Projects and Procurement
- Support project delivery for application implementations, upgrades, and enhancements using structured project management and change management approaches.
- Assist in evaluating new business applications and tools, preparing business cases, and supporting procurement and vendor selection processes.
Qualifications & Experience
- Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum 5 years of experience in business application support, systems administration, or a related IT role.
- Hands-on experience supporting multiple enterprise applications across diverse business functions.
- Ability to understand, analyze, and document business requirements and map end-to-end business processes.
- Strong functional knowledge of standard business processes across HR, finance, procurement, operations, and asset management.
- Proven ability to configure, administer, and support diverse business applications and portals.
- Experience coordinating with vendors and managing support escalations.
Skills & Competencies
- Excellent communication and stakeholder management skills.
- Self-motivated and detail-oriented.
- Capable of managing multiple priorities simultaneously.