Business Analyst

Role Overview

Business Analyst at ProgressSoft. The role is based in a location to be confirmed by the employer; see original posting for details.

Role Purpose

The Business Analyst plays a key role in defining business problems by eliciting and gathering technical and non-technical requirements. The BA must understand the particular business needs of a customer, analyze and transpose these needs into standard documentation that outlines detailed requirements for a solution, and ensure the delivered solution meets those business requirements.

Key Responsibilities

Requirements Elicitation & Analysis

• Elicit the business needs and requirements of clients and analyze them to produce functional and non-functional requirements of the system and solution.
• Conduct a gap analysis to identify areas where the current systems fall short of meeting the business requirements.
• Employ requirements engineering methodology using use cases and UML.
• Demonstrate ability to gather and document business and technical requirements and translate them into functional specifications.

Documentation & Specifications

• Validate requirements with the help of the product and development teams, document them as functional specifications and user stories to be used by the team, and also document them into an SRS / BRD to be communicated with the client.
• Create functional specifications and collaborate with the product team on building product backlog and required changes or customizations.
• Participate in defining software and interface specifications.
• Evaluate and reflect analysis of any changes or modifications to software business requirements or specifications.

Process & Solution Design

• Develop and maintain business process flows and use cases, and identify opportunities for process improvements.
• Identify issues, risks, and benefits of existing and proposed solutions and processes, and outline business impact.

Stakeholder Coordination & Communication

• Participate in the definition of the business scope of the project and liaison between the customer's business department and ProgressSoft's technical department with coordination with the project manager.
• Collaborate with cross-functional teams including project managers, product and technical teams, and system architects to recommend appropriate project execution based on business priorities, and to define project objectives, scope, and deliverables.
• Attend to queries from both the client side and all involved parties by holding sessions to clarify any requirements and answering questions and queries via email.
• Support business transition and help establish change.

Quality Assurance & Testing

• Work directly with the product and QA teams to ensure the understanding of requirements to guarantee comprehensive development of test scenarios, and ensure that testing results match expected results or specifications.

Feedback & Iteration

• Collaborate alongside the product team to collect feedback on provided solutions, especially in the case of multi-phase delivery.
• Communicate and address the feedback with the product and technical team.

General

• Perform other related duties incidental to the work.

Qualifications & Experience

• BSc degree in Computer Science or any related field.
• 3+ years of experience in requirements engineering (minimum).
• 2+ years of proven experience as a Business Analyst.
• Focus on payments or financial solutions is a plus.
• Knowledge of the payments and financial industry, including payments processing and regulatory frameworks is a plus.
• BA Certification is considered a plus.

Skills & Competencies

• Proficiency in business analysis methodologies and tools.
• Excellent command of English (verbal and written).
• Good knowledge of issue tracking and code repository tools such as GitLab and JIRA.
• Good knowledge of UML-based collaborative modeling, design and diagramming, and management platforms.
• Good knowledge of testing tools.
• Good knowledge of web-based and cloud-native solutions.
• Solid understanding of the software development lifecycle (SDLC) and agile methodologies.
• Excellent and effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Excellent analytical, creative, and structured thinking and problem-solving skills with keen attention to details.
• Good troubleshooting skills.
• Ability to work under pressure.