Business Analyst - Retail Banking (Mid-Level)

Role Overview

Business Analyst - Retail Banking (Mid-Level) at TAWANTECH. This is a mid-level position supporting business transformation initiatives in retail banking.

Role Purpose

Support business transformation initiatives by gathering and analyzing business requirements, documenting functional specifications, and collaborating with business and technology teams to deliver innovative retail banking solutions.

Key Responsibilities

Business Analysis

• Gather, analyze, and document business requirements from Retail Banking stakeholders.
• Conduct interviews and workshops with business users to understand business needs.
• Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, and Process Flows.
• Analyze existing business processes and recommend improvements.
• Perform Gap Analysis between business requirements and existing systems.
• Maintain requirements traceability throughout the project lifecycle.

Solution Delivery

• Work closely with Product Owners, Solution Architects, Developers, QA teams, and Project Managers.
• Support solution design discussions.
• Participate in Functional Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT).
• Assist during production deployment and post-go-live support.
• Validate delivered solutions against business requirements.

Retail Banking Domain Support

• Support business initiatives related to Current & Savings Accounts.
• Support business initiatives related to Customer Onboarding.
• Support business initiatives related to Digital Banking.
• Support business initiatives related to Mobile Banking.
• Support business initiatives related to Internet Banking.
• Support business initiatives related to Debit & Credit Cards.
• Support business initiatives related to Personal Loans.
• Support business initiatives related to Consumer Finance.
• Support business initiatives related to Payments & Transfers.
• Support business initiatives related to Customer Information Management (CIF).

Stakeholder Management

• Collaborate with business users and technical teams.
• Clarify functional requirements for development teams.
• Support project meetings and requirement review sessions.
• Ensure business expectations are reflected in delivered solutions.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Finance, or a related field.
• 5+ years of Business Analysis experience.
• Experience in Retail Banking projects.
• Experience in one or more of the following: Retail Banking, Digital Banking, Cards, Customer Onboarding, Payments, Personal Loans, Deposits, Mobile Banking, or Internet Banking.

Skills & Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.
• Business Requirement Documents (BRD).
• Functional Requirement Documents (FRD).
• User Stories.
• Process Mapping.
• BPMN / UML.
• Jira.
• Confluence.
• Microsoft Visio.
• SQL (Preferred).
• REST APIs (Preferred).
• Postman (Preferred).

Additional Information

Preferred Certifications

• CBAP (Preferred).
• PMI-PBA.
• Agile BA.
• Scrum Fundamentals.

Preferred Core Banking Platform Experience

• Temenos Transact (T24).
• Finastra.
• Oracle Banking.
• Finacle.
• Other Digital Banking Platforms.