Brand Trainer

Role Overview

Brand Trainer at Al Tayer Group, Dubai, UAE.

Role Purpose

Design and deliver brand and product training programs that support organizational development objectives, establish a learning culture, and equip store staff with subject knowledge to deliver high-quality customer service.

Key Responsibilities

Training Design and Development

• Design and deliver suitable brand and product training programs aligned with organizational development objectives.
• Adapt training manuals received from principals and design suitable training materials for store staff on an ongoing basis.
• Contribute to the formulation of brand training plans, strategy, and programs based on business unit needs.
• Remain abreast of developments in the field of training and facilitation and recommend suitable approaches adapted to organizational training needs.

Training Needs and Planning

• Support line managers in identifying training needs and deciding on the type and number of brand and product training required.
• Keep abreast of new trends in the industry, new products and services launched, and ensure this information is cascaded to staff.
• Organize and maintain brand and product training documentation and administration systems to store, retrieve, and utilize training needs information, program details, attendance and feedback data.

Training Delivery and Facilitation

• Facilitate brand and product training programs and deliver training courses to meet stated objectives.
• Motivate attendees to absorb learning and apply it in the workplace.
• Conduct brand induction programs for new joiners, providing in-depth information on products, job responsibilities, customer service standards, and policies and procedures.

Quality Assurance and Reporting

• Organize quality and cost-effective brand and product training and ensure effective and timely administration of training programs.
• Issue progress reports documenting work progress and gather feedback from participants and their supervisors and managers.
• Assess the effectiveness of training and its impact on staff performance.

Qualifications & Experience

• Graduate in any discipline.
• Qualification in Training or Human Resources.
• 2 to 3 years of relevant experience.

Skills & Competencies

• Excellent presentation, communication, and interpersonal skills.
• Computer proficient.
• Experience in various aspects of training: planning, designing, delivery, and administration.
• Strong understanding of learning management systems.
• Keeps abreast of developments in training tools and learning aids.
• Proficient in English language; Arabic is an advantage.