Brand Trainer

Role Overview

Brand Trainer at Majid Al Futtaim, MAF LifeStyle Operations division.

Role Purpose

Empower staff with product knowledge, brand messages and the skills needed to deliver them, ensuring consistent high standards in all stores regarding customer service, brand and product knowledge, contributing to sales growth, brand awareness and staff engagement.

Key Responsibilities

Training Needs Analysis & Planning

• Support Line Managers to conduct training needs analysis and define relevant training requirements based on team and individual needs.
• Create the brand and product training plan in line with brand standards covering all business unit needs.
• Identify training needs clearly, keep a record and relate to ongoing development of the individual and teams.

Content Development & Facilitation

• Develop training content as well as adapt training manuals received from Principals to suitable training materials catering to a mix of learning styles.
• Remain abreast of developments in the field of learning and facilitation skills and recommend suitable approaches that can be adapted to the organization.

Performance & Impact

• Monitor learning interventions for impact on enhanced performance ensuring the purpose of learning and expected change is clearly defined.
• Mentor the participants for cementing of knowledge to translate to business impact.

Qualifications & Experience

• Graduate degree in any discipline.
• Qualification in Training or Human Resources.
• Minimum 2–3 years of relevant experience.
• Evidence of content creation and use of technology for learning.

Additional Information

• Work in a friendly environment where everyone shares positive vibes and is excited about the future.
• Work with over 45,000 diverse and talented colleagues, all guided by the Leadership Model.