Branch Sales Executive - AUH Central Region (Outsource Role)

Role Overview

Branch Sales Executive - AUH Central Region (Outsource Role) at ADIB, based in Abu Dhabi.

Role Purpose

Source Personal Finance applications from the local market, ensuring all sourced business complies with ADIB policy and procedure.

Key Responsibilities

Sales & Sourcing

• Source New to Bank Personal Finance, Covered Cards, Auto & Takaful products to the specified target segment and achieve or exceed the assigned target.
• Visit potential companies and institutions to finalize business deals within the targeted turnaround time based on ADIB policy and procedure, and provide feedback to RSS.
• Create and maintain good relationships with all business entities and individuals where business is sourced.
• Initiate cross-sell of other banking products on best efforts basis when required.

Reporting & Documentation

• Prepare and maintain DSR (Daily Sales Report) for the entire visited customers and company visits.
• Submit DSR to the respective Branch Manager by end of day with complete details.
• Prepare and review Standard Credit Applications, ensuring all information provided is accurate and authentic.
• Verify critical documents (Cheque, Bank Statements, Passport, Emirates ID, Salary Certificate, etc.) prior to sending to PU for processing.
• Ensure all applications submitted are error-free and rectify any errors identified.

Operations & Execution

• Maintain full awareness of product knowledge and implement it at all times.
• Deliver timely and prompt service to customers.
• Execute Murabaha contracts with customers representing ADIB, prepare files as per checklist, and forward card allocation for card issuance through coordinators within 24 hours of completing signing formalities with customer.
• Check Finance disbursement and notify BM/OSM in case of delay.

Compliance & Governance

• Adhere to stipulated office timing, follow strictly all secrecy norms, maintain data confidentiality, and maintain a professional appearance.
• Follow the approval process and escalate any delays to BM/OSM.
• Ensure compliance with all above requirements; non-compliance will be escalated.
• Escalate customer complaints to supervisor level immediately if any arise.

Stakeholder Management

• Maintain good rapport with inter-department colleagues and peers to ensure smooth flow of business.
• Participate in activities assigned by BM/OSM or line manager during promotions.

Skills & Competencies

• Broad knowledge of ADIB's Personal Finance and other RBG products and services.
• Good knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by Central Bank of UAE.
• Fair knowledge of service standards and sales skills.
• Fair knowledge of computer skills.
• General awareness of competitors in the local market.

Additional Information

• Contract type: Outsource Role.