Boutique Admin Executive - UAE National

Role Overview

Boutique Admin Executive for Richemont, a world leader in the luxury sector with various Houses specializing in jewelry, watches and high-end accessories. Based in the UAE, serving Richemont's boutique operations.

Company Overview

Richemont is one of the world leaders in the luxury sector, with various Houses that each embody a tradition of style, quality and craftsmanship. Each Maison preserves its own heritage and identity while innovating and designing new products through a process of permanent creativity, in line with the values of the Houses.

Role Purpose

To ensure compliance, operational efficiency, and brand integrity across Richemont's UAE boutique locations through administrative support, inventory management, regulatory adherence, and seamless coordination between back-office and client-facing activities.

Key Responsibilities

Compliance & Regulatory Adherence

• Ensure all cash transactions exceeding AED 55,000 are accurately submitted via the internal platform (KYC) and the Government portal (GoAML).
• Maintain strong partnership with Richemont local Finance, Audit and Security teams while maintaining all guidelines and expectations.
• Plan and deliver compliance refresher training sessions for all UAE team members to maintain a high level of adherence across all locations.
• Process sales transactions in strict accordance with required internal procedures and system guidelines.

Boutique Operations & Administration

• Partner with management to support overall operations of boutique as needed.
• Provide support for daily boutique operations, ensuring smooth workflow and efficiency.
• Manage and process Mall permit applications for the Mall of the Emirates boutique.
• Oversee and maintain the back-office area, ensuring efficient organization and tidiness.
• Prepare and organize a comprehensive, standardized filing system aligned across all UAE boutiques.
• Expertly manage the Gemini system's processes, providing continuous refresher training and support to boutique teams.
• Demonstrate proficiency and autonomy in utilizing all back-office and client-facing tools.
• Provide essential support for the invoicing process.
• Review and order all relevant supplies for boutique operations on a regular basis, including stationery, pantry items, and point-of-sale materials (PLV).

Product & Inventory Management

• Receive shipments of new products, conducting thorough quality control checks at the boutique level before merchandising.
• Accurately price tag all new inventory items.
• Utilize and maintain the stock management tool, ensuring accurate and timely updates of monthly stock count results.
• Plan and assist in daily and monthly stock-taking activities for all sellable and non-sellable items within the boutique environment.
• Actively participate in proactive boutique stock orders and order projections through detailed stock movement analysis, specifically for accessories.

After-Sales & Client Service Support

• Conduct daily, weekly, and monthly checks of the Customer Service Anomaly report to monitor repair statuses.
• Follow up and coordinate with Sales Associates regarding repair statuses and ready repairs.
• Conduct monthly inventory of repairs within the boutique environment.
• Ensure Sales Associates effectively promote the pre-approval repair option to clients.
• Verify that a quality check has been completed on all repaired items before client collection.
• Ensure clients receive timely email communication regarding repairs ready for collection, in line with audit requirements.

Brand Representation & Maison Ambassador

• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community.
• Adhere with passion to the values and rituals of presentation established by the Maison.

Team Collaboration & Client Experience Support

• Develop a positive, trusting relationship with the team.
• Ensure proper understanding and execution of all brand guidelines and procedures among the team.
• Provide support on the shop floor and during special events as required.
• Assist with hospitality during sales presentations when needed, enhancing the client experience.
• Support invoicing and product wrapping in strict adherence to Vacheron Constantin guidelines.

Qualifications & Experience

• Experience in an administrative or operations support role within a luxury retail environment.
• Strong organizational skills with meticulous attention to detail and accuracy.
• Proficiency in administrative tasks, including filing, data entry, and system management.
• Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with various teams.
• Familiarity with compliance procedures (e.g., KYC, GoAML) is highly desirable.
• Proficiency in Microsoft Office Programs (Excel, Word, Outlook) and experience with stock management system.
• A proactive, autonomous, and service-oriented mindset.

Additional Information

• This role requires UAE National status.