B&F Captain - Wet Deck

Role Overview

B&F Captain - Wet Deck at Marriott. Location not specified in posting.

Company Overview

W Hotels is part of Marriott International's portfolio of brands. W Hotels' mission is to Ignite Curiosity, Expand Worlds. The company operates with a Whatever/Whenever culture and service philosophy designed to bring guests' passions to life. Marriott International is committed to being an equal opportunity employer and actively fosters an environment where the unique backgrounds of associates are valued and celebrated.

Role Purpose

Deliver exceptional banquet and function service by coordinating with culinary and stewarding teams, managing table setup and presentation, ensuring guest satisfaction, and maintaining service standards throughout all events.

Key Responsibilities

Service Coordination

• Communicate service needs to chefs and stewards throughout functions.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check in with guests to ensure satisfaction.

Function Management

• Total charges for group functions.
• Prepare and present checks to group contacts for payment.

Room & Table Preparation

• Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
• Set tables according to type of event and service standards.
• Ensure proper centerpieces are displayed on every table.

Quality Assurance

• Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
• Ensure adherence to quality expectations and standards.
• Maintain cleanliness of work areas throughout the day.

Guest Interaction

• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.

Compliance & Safety

• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Ensure uniform and personal appearance are clean and professional.

Team Collaboration

• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.

General Duties

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications & Experience

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.