Job description
Role Overview
Bellman at Anantara Mina Al Arab Ras Al Khaimah Resort, a luxury overwater hotel located in Ras Al Khaimah, United Arab Emirates.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand. The brand embodies authentic hospitality inspired by the Sanskrit word meaning "without end," emphasizing freedom, movement, and harmony. Anantara properties are located across the world's most captivating locales, from pristine beaches and private islands to ancient sites and vibrant metropolises. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary, located in the northernmost emirate of the UAE, approximately 45 minutes from Dubai.
Role Purpose
To deliver exceptional guest experiences by anticipating and addressing all guest needs, managing luggage and concierge services, maintaining hotel standards, and ensuring seamless day-to-day operations at the bell service desk.
Key Responsibilities
Guest Service
- Anticipate all guest needs and handle all guest inquiries promptly.
- Greet and acknowledge all guests, welcoming them in a polite and friendly manner.
- Assist guests who require special attention.
- Provide complete knowledge of hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
Luggage & Concierge Services
- Assist guests with luggage and provide luggage storage services.
- Coordinate delivery of messages and other items to guest rooms.
Operations
- Participate in the effective day-to-day operation at the bell service desk.
- Ensure lobby area is clean and tidy at all times.
- Complete all other shift duties as outlined on shift checklist.
- Assist all other areas of the hotel when required.
Transportation Coordination
- Assist in ensuring that hotel transportation arrangements work perfectly.
- Coordinate taxis, private vehicles, limousines, and other vehicles for guests.
Qualifications & Experience
- Previous experience in 5-star hospitality.
- Good English communication skills.
- Additional languages are an advantage.
Skills & Competencies
- Strong communication and interpersonal skills.
- Friendly, courteous, and professional appearance.
- Physically fit and able to lift and carry heavy luggage safely.
- Strong customer service orientation with a positive attitude.
- Ability to work well as part of a team.
- Ability to follow hotel standards and procedures.
Additional Information
- Ability to work flexible shifts, including weekends and holidays.