Bellman

Role Overview

Bellman at Oaks Ibn Battuta Gate Hotel Dubai, operated by Minor International. The property is located in Dubai.

Company Overview

Oaks operates over 55 destinations across Australia, New Zealand, Asia and beyond. The workplace culture emphasizes vibrant teams, genuine enjoyment of work, and real opportunity for growth.

Role Purpose

Ensure that all guests arriving at or departing from the property receive a warm welcome and friendly goodbye. Serve as a key person in the delivery of guest service experience, acting as a guide, ambassador, and source of information for the hotel.

Key Responsibilities

Guest Service & Lobby Operations

• Control lobby traffic and assist guests with arrivals and departures.
• Deliver warm, personalized welcomes and farewells to all guests.
• Provide extensive knowledge of hotel operations and services to guide guests.
• Demonstrate flexibility and high guest interaction throughout the shift.

Guest Relations & Communication

• Act as a hotel ambassador and information source.
• Communicate effectively with guests to understand their needs and expectations.

Qualifications & Experience

• High School Diploma.
• Previous experience in a 5-star hotel is essential.
• Passion for hospitality.
• Positive learning attitude.
• Excellent communication and guest service skills.