Job description
Role Overview
Bell Person at Hotel Indigo Dubai Downtown, operated by IHG Hotels & Resorts, located in Dubai.
Company Overview
Hotel Indigo Dubai Downtown is part of the Hotel Indigoยฎ brand, which creates memorable, unique experiences in hotels deeply connected to local neighbourhoods and infused with intriguing design and local flavours. The hotel features 269 tastefully decorated rooms, each thoughtfully designed to reflect the story of Dubai Creek. The team celebrates individuality, creativity, and the unique stories that make each guest special.
Role Purpose
As a Bell Person, you will be the first friendly face guests encounter, setting the stage for an unforgettable stay. You will deliver warm welcomes, create seamless first impressions, and ensure every guest feels like a VIP through exceptional service and genuine connection.
Key Responsibilities
Guest Welcome & First Impression
- Greet guests with warmth and enthusiasm as they arrive at the hotel.
- Deliver exceptional first impressions that set the tone for their entire stay.
- Make every guest feel welcome and valued.
Luggage & Concierge Assistance
- Provide luggage assistance to guests.
- Guide guests through the hotel and its amenities.
- Offer insider tips on the best spots in the local neighbourhood and beyond.
Storytelling & Local Knowledge
- Share the charm of the hotel and the vibrant neighbourhood with guests.
- Weave the energy and charm of Dubai into each guest's journey.
- Share local secrets and neighbourhood stories with guests.
- Help guests feel the pulse of Dubai from the moment they arrive.
Guest Experience
- Ensure every interaction leaves guests with a smile.
- Turn even the smallest interactions into unforgettable moments.
- Be the go-to person for guest needs and requests.
Qualifications & Experience
- Previous experience in hospitality is a plus but not required.
- Your attitude, enthusiasm, and commitment to exceptional service are what truly count.
Skills & Competencies
- Energetic and approachable demeanor.
- Ability to thrive in fast-paced environments.
- Strong connection and interpersonal skills with people from all walks of life and cultures.
- Team player with a can-do spirit.
- Genuine passion for making guests feel welcome.
- Contagious enthusiasm and genuine smile.
- Ability to go the extra mile for guests.
Additional Information
- A great salary and benefits package are provided.
- Tailored support is offered to help you make a great start at IHG, get involved, and grow.
- Career development opportunities are available through IHG's global organization.
- Further information about joining IHG is available at careers.ihg.com.