Barista

Role Overview

Barista at IHG Hotels and Resorts. The role is based at a hotel property operated by IHG Hotels and Resorts.

Role Purpose

Deliver exceptional beverage service and create memorable guest experiences through expertly prepared specialty coffees, teas, mocktails, and luxury café beverages while upholding IHG's brand standards and luxury service culture.

Key Responsibilities

Guest Experience

• Prepare and serve a full range of specialty coffees, teas, mocktails, and luxury café beverages to brand standards.
• Provide engaging, intuitive, and personalized service that anticipates guest needs.
• Share product knowledge—beans, brewing methods, origins—to elevate the guest's experience.
• Create a welcoming atmosphere that aligns with the hotel's luxury identity and service culture.

Operations

• Operate coffee equipment including espresso machines, grinders, brewers, and POS systems with accuracy and care.
• Ensure all beverages are prepared consistently and presented elegantly.
• Maintain par levels of supplies including coffee, milk alternatives, syrups, pastries, and china.
• Follow opening, closing, and shift-change procedures efficiently.

Quality & Standards

• Adhere to IHG and brand-specific service guidelines and luxury service cues.
• Uphold high standards of hygiene, sanitation, and food safety in compliance with local regulations and hotel policies.
• Ensure all work areas, display cases, and equipment remain clean, organized, and visually appealing.
• Assist in menu refinement, specialty drink development, and seasonal offerings.

Collaboration & Communication

• Work closely with the Food & Beverage team, Guest Relations, and culinary departments to ensure seamless service.
• Communicate guest preferences or feedback to management to enhance service quality.
• Support the team during peak service times and contribute to a positive, professional working environment.