Job description
Role Overview
Banquets Manager at Marriott International, Delta Hotels by Marriott. Location not specified in posting.
Company Overview
Delta Hotels by Marriott provides a seamless travel experience designed with the essential needs of the modern frequent traveler in mind. The brand flawlessly delivers key essentials guests need and eliminates everything they don't. Delta Hotels by Marriott maintains a strong presence in Canada, the United Kingdom, and the United States, and is rapidly expanding across markets around the world. Delta Hotels is part of the Marriott International portfolio of brands.
Role Purpose
Direct and motivate the banquet team while personally assisting in providing high-quality service based on requirements and standards. Monitor and control financial and administrative responsibilities including asset protection. Provide clear and concise communications to all stakeholders in event success and identify training opportunities to accomplish departmental goals.
Key Responsibilities
Managing Banquet Operations
- Project supply needs for the department, including china, glass, silver, buffet presentations, and props.
- Apply knowledge of all laws as they relate to events.
- Understand the impact of banquet operations on overall event success and manage activities to maximize customer satisfaction.
- Adhere to and reinforce all standards, policies, and procedures.
- Maintain established sanitation levels.
- Manage departmental inventories and maintain equipment.
- Schedule banquet service staff according to forecast and service standards while maximizing profits.
- Assist the team in developing lasting relationships with groups to retain business and increase growth.
Leading Banquet Teams
- Set goals and delegate tasks to improve departmental performance.
- Conduct monthly department meetings with the banquet team.
- Act as a liaison to kitchen staff.
- Lead shifts and actively participate in the servicing of events.
Ensuring Exceptional Customer Service
- Set a positive example for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
- Respond to and handle guest problems and complaints.
- Empower employees to provide excellent customer service.
- Ensure employees understand expectations and parameters.
- Strive to improve service performance.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Review comment cards and guest satisfaction results with employees.
Human Resources and Compliance
- Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.
- Observe service behaviors of employees and provide feedback to individuals.
- Monitor progress and lead discussions with staff each period.
- Participate in the development and implementation of corrective action plans.
- Review quarterly Meeting Planner Survey results and participate in the development and implementation of corrective action to address service challenges and focus on continuous improvement of guest satisfaction.
- Attend and participate in all pertinent meetings.
Qualifications & Experience
- High school diploma or GED required.
- 2 years of experience in event management, food and beverage, or a related professional area required.
Additional Information
Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.