Banquet Manager

Role Overview

Banquet Manager at Hilton. This role leads the daily execution of all banquet functions, delivering memorable guest experiences through exceptional hospitality.

Role Purpose

Deliver memorable banquet experiences by planning and executing various events, managing team performance, ensuring flawless event setups, and maintaining the highest standards of guest service, safety, and compliance.

Key Responsibilities

Guest Experience & Service

• Delight guests by bringing an upbeat and friendly attitude to all guest interactions and proactively looking for ways to make their experience special.

Event Planning & Execution

• Plan, organize, and execute various banquet events such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas.
• Oversee the setup of function rooms, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards.
• Ensure function rooms are properly broken down and all equipment is stored correctly for the next event.

Stakeholder Collaboration

• Communicate event specifications, procedures, and updates to relevant teams in Food and Beverage, Event Services, Property Operations, Audio Visual, and Housekeeping.

Team Leadership & Development

• Supervise and support team members, monitor performance, and provide coaching.
• Foster a positive and productive work environment.

Compliance & Standards

• Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.

Skills & Competencies

• Passion for spreading the light and warmth of hospitality.
• Integrity and commitment to doing the right thing.
• Leadership ability to inspire others.
• Teamwork and collaborative approach.
• Sense of ownership and accountability.
• Urgency and discipline in execution.