Job description
Role Overview
B2B Sales Products Officer at Etihad Airways, based in Abu Dhabi. This role supports the effectiveness and growth of the B2B Sales Products & Programs function through management of sales programs, pricing models, reporting, CRM administration, and stakeholder communications.
Company Overview
Etihad Airways is the UAE's national airline, operating from its hub in Abu Dhabi. The organization connects people across continents and cultures while pursuing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.
Role Purpose
Enable commercial success and strategic decision-making by managing sales products and programs, maintaining accurate data and reporting systems, and providing analytical insights that support sales effectiveness. The role combines analytical rigor with customer focus to ensure competitive product offerings and continuous operational improvement across the B2B sales function.
Key Responsibilities
Sales Products & Programs
- Support the development and implementation of B2B sales products and programs, including specialty segments.
- Manage pricing and incentive models to ensure accurate and competitive product offerings.
- Maintain a strong understanding of B2B products, programs, and customer requirements to provide effective support.
CRM Administration & Data Management
- Administer and maintain accurate customer and sales data within Salesforce and other CRM platforms.
- Maintain and manage internal and external sales support inboxes, ensuring timely resolution of inquiries.
Reporting & Analytics
- Generate and analyze sales performance, customer, and program reports using Tableau and Power BI.
- Provide insights and recommendations to support commercial decision-making and sales effectiveness.
Stakeholder Management
- Act as a key point of contact for internal stakeholders, providing guidance on products, programs, and policies.
- Collaborate with cross-functional teams to ensure sales policies and communications remain accurate and up to date.
Process Improvement
- Support continuous improvement initiatives that enhance sales processes, reporting, and operational efficiency.
Qualifications & Experience
- Bachelor's Degree.
- 4+ years of work experience in a related field.
- Sales experience or experience supporting a field sales organization is preferred.
- Proven experience in sales support, sales operations, administration, business analytics, or a similar commercial support function.
Skills & Competencies
- Strong analytical and numerate mindset with the ability to interpret data and generate meaningful insights.
- Advanced proficiency in Tableau and/or Power BI (Essential).
- Strong proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
- Experience using Salesforce or other CRM platforms.
- Excellent organizational and prioritization skills with strong attention to detail.
- Effective written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong problem-solving abilities and a customer-centric mindset.
- Collaborative team player with strong cultural awareness and stakeholder management skills.