AV Technician

Role Overview

AV Technician at Oaks Ibn Battuta Gate Hotel Dubai. Support guests and conference coordinators by ensuring all audio-visual and IT needs are met and all IT equipment functions to their full satisfaction.

Company Overview

Oaks operates over 55 destinations across Australia, New Zealand, Asia and beyond. The organization maintains vibrant teams, a workplace culture with personality and purpose, and genuine opportunities for growth across city stopovers and beachside resorts.

Role Purpose

Maintain and support all audio-visual and IT equipment to enable seamless guest experiences, particularly for meetings and conferences. Deliver comprehensive technical support and troubleshooting across the property's AV and IT infrastructure.

Key Responsibilities

Audio-Visual & IT Support

• Support guests and meeting/conference coordinators with all audio-visual and IT requirements.
• Maintain full and thorough knowledge of standard IT equipment and how systems work together.
• Ensure all IT equipment functions to guest satisfaction.

Equipment Knowledge & Maintenance

• Maintain comprehensive working knowledge of PCs, laser projectors, audio speakers, TVs, DVD players, and CD-ROM players.
• Maintain full working knowledge of hardware, operating systems, application software and supporting tools available in the market today.
• Maintain knowledge of various types of AV equipment.

Operations & Reporting

• Take inventory and complete reports on equipment.
• Troubleshoot and resolve technical issues quickly under pressure.

Qualifications & Experience

• Appropriate documented training from a technical or vocational institute.
• One year operating experience in a hotel engineering department.
• Good knowledge in IT and Audio Visual.

Skills & Competencies

• Technical and troubleshooting skills.
• Communication and interpersonal skills.
• Comfort with various types of technology.
• Ability to work well under pressure and make decisions quickly.