Associate Vice President - Remittance Product

Role Overview

Associate Vice President - Remittance Product at RAK BANK. This role sits within the Retail Banking Group, reporting to the EVP & Head of Remittances. The position is based in the UAE.

Role Purpose

Shape the future of payments at one of the UAE's leading banks by implementing Rakbank's domestic and international payments strategy. Drive commercial growth, manage strategic payment partnerships, and develop innovative, secure, and scalable payment solutions across domestic and cross-border payment rails.

Key Responsibilities

Payments Strategy & Commercial Growth

• Support the implementation of the Bank's domestic and international payments strategy.
• Identify new payment corridors, propositions, and revenue opportunities.
• Drive payment volumes, market penetration, customer adoption, and commercial growth.
• Use market intelligence and performance data to refine payment propositions and business models.
• Contribute to achieving annual revenue targets, business goals, and key performance indicators.

Domestic Payments

• Manage and enhance domestic payment solutions across NPSS, Aani, account-to-account transfers, bill payments, and WPS 2.0.
• Monitor performance, operational resilience, customer experience, and compliance across payment rails.
• Identify opportunities to improve straight-through processing, service reliability, and customer adoption.
• Coordinate product, operational, and technology enhancements across the domestic payments portfolio.

Cross-Border Payments & Remittances

• Drive the growth and monetization of Western Union and other correspondent payment corridors.
• Identify emerging markets, new corridors, and high-potential remittance opportunities.
• Develop secure, scalable, and commercially viable cross-border payment solutions.
• Improve the reach, pricing, speed, and customer experience of international payment journeys.
• Explore emerging payment technologies, including blockchain and digital asset-enabled solutions.

Strategic Partnerships

• Manage and develop strategic relationships with payment providers, fintechs, correspondent banks, vendors, and ecosystem partners.
• Oversee the day-to-day operation and long-term direction of key payment partnerships.
• Negotiate commercial agreements and service-level commitments.
• Monitor partner performance and ensure commercial, operational, and customer objectives are achieved.
• Identify opportunities to expand existing partnerships into additional products and services.

Product & Proposition Development

• Manage and develop relevant payment capabilities, including BIN, RMT, AAS, and associated propositions.
• Explore adjacent opportunities across value-added products and services.
• Develop commercially sustainable propositions that generate revenue and strengthen customer value.
• Build compelling business cases for new products, partnerships, and market expansion.
• Monitor product performance and recommend enhancements or corrective actions.

Governance, Risk & Compliance

• Manage remediation plans and maintain effective governance and oversight.
• Ensure payment products and partnerships comply with regulatory requirements and internal policies.
• Maintain strong controls across payment operations, partnerships, and customer journeys.
• Support audit readiness, operational resilience, and the timely resolution of issues.
• Proactively identify and manage operational, regulatory, compliance, and reputational risks.

Stakeholder Management & Delivery

• Engage senior internal and external stakeholders to drive alignment and execution.
• Collaborate with Risk, Compliance, Technology, Project Delivery, Operations, and Customer Fulfilment teams.
• Translate strategic priorities into clear delivery plans and measurable outcomes.
• Coordinate cross-functional initiatives to ensure secure, scalable, and timely implementation.
• Provide management updates on performance, risks, opportunities, and strategic priorities.

Qualifications & Experience

• Bachelor's degree in a STEM-related discipline.
• Postgraduate qualification in Business, Finance, Technology, Payments, or a related field.
• 8 to 10 years of relevant experience in Payments, Remittances, Transaction Banking, FinTech, Digital Banking, or Financial Services.
• Proven experience managing domestic or cross-border payment products and partnerships.
• Strong track record of developing commercial propositions and delivering revenue growth.
• Experience working with payment providers, fintechs, correspondent banks, or technology partners.

Skills & Competencies

• Strong understanding of domestic payments, cross-border payments, remittance corridors, and emerging payment rails.
• Knowledge of Aani, NPSS, account-to-account payments, bill payments, WPS, and correspondent payment models.
• Exposure to blockchain, digital assets, APIs, or real-time payment technologies.
• Familiarity with payments regulation, compliance oversight, operational controls, and risk management.
• Strong payments expertise and commercial leadership capability.
• Proven ability to manage and expand complex strategic relationships.
• Experience developing and enhancing payment products and propositions.
• Ability to assess market developments and convert insights into actionable opportunities.
• Strong analytical capability focused on performance and commercial outcomes.
• Sound understanding of regulatory compliance, operational risk, controls, and payment governance.
• Strong influencing and collaboration skills across internal functions and external partners.
• Strong interest in real-time payments, fintech, blockchain, digital assets, and evolving payment technologies.

Additional Information

• Competitive, performance-linked compensation.
• Medical coverage for you and your family.
• Comprehensive life insurance.
• Exposure to strategic partnerships, fintech ecosystems, and emerging payment technologies.
• Involvement in domestic and international payments expansion.
• A collaborative and innovation-focused environment with strong leadership visibility.
• Career development opportunities across Payments, Digital Banking, and Retail Banking.