Associate Vice President, Cash Management Implementation Manager

Role Overview

Associate Vice President, Cash Management Implementation Manager at RAK BANK. This role is based in the United Arab Emirates and owns end-to-end implementation of all Cash Management solutions and value-added propositions for WBG and BBG clients from Sales handover through technical delivery and go-live, to structured handover to the Customer Service Unit.

Role Purpose

Own end-to-end implementation of all Cash Management solutions and value-added propositions for WBG and BBG clients from Sales handover through technical delivery and go-live, to structured handover to the Customer Service Unit. Focus on delivering complex mandates and bespoke solutions that drive committed revenue targets and a superior client experience, leveraging AI and automation for delivery efficiency, quality and full portfolio visibility.

Key Responsibilities

Implementation & Delivery

• Own the end-to-end implementation lifecycle for Corporate Online Banking, Host-to-Host (SFTP / API), Liquidity Management, Wallet propositions, Payments, Collections and Virtual Accounts for WBG and BBG clients.
• Convert mandates handed over by Cash Management Sales into live, revenue-generating solutions within agreed timelines, supporting committed cash management revenue targets.
• Implement complex client mandates and bespoke solutions, supporting product enhancement and value-added services that drive overall growth of the cash management business.
• Deliver wallet and stored-value implementations covering onboarding journeys, API integration, funding, settlement and reconciliation flows.
• Translate complex client requirements into deliverable bank solutions, balancing bespoke demands against platform capability.

Technical Integration

• Lead technical integration with client ERPs (SAP, Oracle, Microsoft Dynamics) across ISO 20022 / XML, MT file formats and SWIFT FileAct / SCORE.
• Resolve connectivity, file format, mapping and integration issues across multiple concurrent implementations.

Client Management & Engagement

• Act as single point of contact for clients, Coverage, Product, Technology, Operations and vendors through the implementation phase.
• Run client workshops, connectivity and penny testing, UAT and training ahead of go-live.
• Ensure complete, documented handover to the Customer Service Unit once solutions are live and stabilized.

Billing & Commercial

• Ensure clients are correctly set up for billing as per approved pricing and that the first charge is applied accurately; fee ownership remains with Cash Management Sales.

Post-Launch Support & Optimization

• Coordinate with Technology on production issues, defects and service disruptions arising after handover to the Customer Service Unit – driving root cause analysis, timely resolution and permanent fixes.

Portfolio Management & Visibility

• Provide full visibility of the implementation portfolio through MIS and dashboards covering status, ageing, bottlenecks and delivery risk, leveraging Artificial Intelligence tools and techniques for automated reporting, predictive delivery insights and exception tracking.
• Deploy AI and automation tools to improve turnaround, documentation quality, testing and resource utilization.

Product & Platform Development

• Work with the Product team to identify and close product and platform gaps observed during implementations.

Compliance & Governance

• Ensure all implementations comply with bank policies, product program guidelines, security standards and regulatory requirements.

Team Leadership & Development

• Lead, coach and develop a team of direct reports, ensuring consistent delivery standards.

Decision-Making & Prioritization

• Apply sound judgment in prioritizing competing client, delivery and production support demands.
• Demonstrate strong ownership and willingness to undertake self-learning as a self-starter.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, Finance or a related field.
• Minimum 10 years in transaction banking, with at least 4 years in cash management implementation or client integration.
• Proven delivery of online banking, host-to-host (SFTP / API), liquidity and wallet / digital payment implementations for corporate clients.
• Middle East banking experience with a sound understanding of UAE regulatory and compliance requirements.
• Experience managing teams and multiple stakeholder groups.
• Demonstrated use of AI and automation tools to improve delivery efficiency.

Skills & Competencies

• CertICM, PMP / Agile or SWIFT / ISO 20022 certification preferred.