Associate IT Customer Support

Role Overview

Associate IT Customer Support at KBR, providing technical support to internal users of desktop applications and hardware.

Role Purpose

Deliver technical support to the organization's internal users by answering questions related to procedures, transactions, and system status, and by monitoring, responding to, configuring, installing, and repairing hardware and software problems according to established procedures.

Key Responsibilities

Support & Troubleshooting

• Answer questions related to procedures, transactions, and system status.
• Monitor hardware and software problems.
• Respond to technical issues according to established procedures.
• Configure, install, and repair hardware and software.
• Restore service and usability for end users.

Stakeholder Engagement

• Interact with network services and application developers to identify problems and restore service.

Qualifications & Experience

• High school diploma or equivalent.
• 3+ years of experience in IT customer support or related technical field.

Additional Information

• Role operates under general supervision.