Job description
Role Overview
Assistant Villa Operations Manager at Banana Island Resort Doha by Anantara, a global luxury hotel and resort brand rooted in Thai culture. The role is based at Banana Island Resort Doha.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand. Inspired by the Sanskrit word meaning "without end," the brand embodies freedom, movement, and harmony. Anantara operates across the world in captivating locales including pristine beaches, private islands, ancient sites, and vibrant metropolises, delivering authentic hospitality rooted in Thai culture.
Role Purpose
Support the Villa Operations Manager in delivering exceptional luxury guest experiences while overseeing the daily operations of the resort's private villas. The role combines operational leadership, guest service excellence, team supervision, and coordination across departments.
Key Responsibilities
Villa Operations & Guest Services
- Assist in managing the day-to-day operations of all villas.
- Handle VIP arrivals, guest preferences, and personalized services.
- Inspect villas before guest arrivals to ensure luxury standards.
- Resolve guest complaints promptly and professionally.
- Maintain accurate guest history and preferences in the property management system (Opera).
Team Leadership & Supervision
- Supervise Villa Hosts and ensure high service standards.
- Schedule and coach Villa Hosts and monitor their performance.
Coordination & Logistics
- Coordinate villa check-ins, check-outs, housekeeping, and maintenance.
- Coordinate with Front Office, Housekeeping, Engineering, Food & Beverage, and Guest Relations to provide seamless guest experiences.
Compliance & Standards
- Ensure compliance with resort SOPs, health, safety, and quality standards.
Budget & Operations
- Monitor operational costs and support departmental budgeting.
Qualifications & Experience
- Bachelor's degree in Hotel Management, Hospitality, Tourism, or a related field (preferred).
- Minimum 2 years of experience in villa operations or luxury resort operations.
- Experience in 5-star hotels or luxury resorts, preferably with butler or villa host services.
Skills & Competencies
- Luxury guest service.
- Team leadership and training.
- Villa operations management.
- Problem-solving and conflict resolution.
- Attention to detail.
- Time management and organization.
- Cross-department coordination.
- Budget awareness and cost control.
- Knowledge of Opera PMS or similar hotel management systems.
- Fluent English; additional languages are an advantage.