Assistant Vice President – Quality Management

Role Overview

Assistant Vice President – Quality Management at Aldar Properties. The role supports the roll-out of project-wide Quality Strategy and ensures adherence of all projects to established quality assurance and quality control methods.

Role Purpose

Support the implementation and monitoring of the Aldar Quality Management System across all projects, manage quality standards to ensure consistent delivery, and monitor and report on quality results across the portfolio.

Key Responsibilities

Quality Management System & Standards

• Develop and manage implementation of Aldar Quality Management System (QMS) across all Aldar projects to manage quality standards and ensure consistent delivery as per Aldar quality standards.
• Ensure the QMS compliance for the assigned portfolio through audit programme, stage gates and conformity reporting.
• Advise management on defining Quality Policies, plans and objectives as per Aldar quality requirements.
• Deploy the quality strategy pillars – Process, People and Technology & Data – in the portfolio.

Monitoring & Inspections

• Implement effective Quality monitoring program through regular site inspections on construction sites and material and storage facilities across all projects.
• Conduct site visits on Aldar projects to assess the contractor's delivery from a quality aspect and document variances and improvement areas.
• Inspect project level deliverables from a Quality scope on a periodic basis and raise variances to the Executive Director – Quality.
• Inspect action plan implementation to ensure adherence to quality inspection findings report.
• Review contractor's work and compliance with Aldar standards during construction.

Reporting, Auditing & Risk Management

• Raise observations across all projects to mitigate and control quality issues.
• Perform reporting, risk assessments and auditing and observe all Quality related activities within active projects.
• Conduct gap analysis on compliance obligations pertaining to project quality.
• Raise and close non-conformances; lead root-cause analysis and verify corrective actions.
• Maintain quality dashboards and trend analysis.
• Prepare and submit monthly Quality Dashboard Report to Management along with snagging reports.

Handover & Compliance

• Participate in the handover process to ensure minimum level of quality issues are closed prior to handover to customers.
• Raise inspection findings to Executive Director – Quality, related Project Director and Executive Director Project Management for action.

Continuous Improvement

• Issue lesson learnt and proactive Quality alert including awareness training for continual improving of quality standards.
• Gather and analyze customer complaints and derive actions to avoid same causes for customer complaints.
• Conduct gap analysis on compliance obligations pertaining to project quality.

Benchmarking & Training

• Develop mock-ups of flats and apartments together with Design as benchmarks for projects and ensure they are in line with requirements, specifications and drawings.
• Coordinate and participate in Quality training programmes for related stakeholders.

Team Leadership

• Lead associate quality staff and external inspectors.

Qualifications & Experience

• Minimum 8+ years of experience in quality management with a large developer or consulting/contracting firm.
• Experience in quality management, project and program delivery in the development industry.
• Bachelor degree in engineering.
• Construction management or quality management or professional qualifications.
• Related quality certification and affiliation.

Skills & Competencies

• Excellent conflict negotiation skills required to resolve quality breaches.
• Ability to handle multiple tasks and priorities required for managing project quality compliance across multiple projects.
• Fluent in both Arabic and English; other languages desirable.
• Excellent communication skills, both written and verbal.
• Working knowledge of quality data systems, dashboards and trend reporting.
• Audit, root-cause and corrective-action methods such as ISO 9001.