Job description
Role Overview
Assistant Store Manager at Zimmermann, part of Chalhoub Group, leading the first new flagship store in Dubai.
Company Overview
Zimmermann is one of Australia's leading and most respected fashion designer brands. The company's ready-to-wear, swim and resort collections are sold through Zimmermann boutiques and high-end retailers in Australia and internationally. Zimmermann maintains stand-alone retail stores throughout Australia, Europe, UK, USA and China and operates a successful online business.
Role Purpose
Lead the store team to drive and maximize sales while delivering excellence in client service, managing day-to-day operations, stock, CRM, visual presentation and creating an elevated, memorable brand experience.
Key Responsibilities
Leadership & Team Development
- Lead and develop a high performing team that achieves individual and team sales results.
- Build strong team morale and a positive workplace attitude.
- Consistently lead by example and serve as a role model for all team members.
- Inspire, engage and develop team members to exceed KPI results.
Client Experience & Service
- Ensure client satisfaction is achieved by all team members.
- Build solid client relations and generate a returning client base.
- Execute Zimmermann "Shopping Experience" training program.
- Ensure that all team members acquire and grow the Zimmermann client database through engaging and maintaining professional client relationships.
- Ensure full compliance with local legislation in client relationship management.
Sales & Performance
- Consistently achieve sales and other brand required KPIs.
- Analyze store sales and take necessary action to maximize sales opportunities.
Operations & Visual Merchandising
- Manage day-to-day stock management and operations.
- Prepare, manage and execute Visual Merchandising launches alongside the Assistant Manager.
- Ensure consistent high standard of Visual Presentation that is reflective of the brand directive.
Qualifications & Experience
- Previous management experience in fashion is essential.
Skills & Competencies
- Amazing client service skills.
- Proven ability to inspire and engage team members.
- Impeccable attention to detail.
- Exceptional communication skills.
Additional Information
Chalhoub Group is committed to inclusion and diversity. The company welcomes all applicants and ensures equal opportunity for all without regard to gender, age, race, religion, national origin or disability status.