Assistant Store Manager - lululemon

Role Overview

Assistant Store Manager at Majid Al Futtaim Lifestyle for the lululemon brand. This position reports to the Store Manager and covers operations functions.

Role Purpose

Support the Store Manager in all aspects of day-to-day store operations. Manage and develop store teams to maximize profitability, maintain brand and company image, ensure operational compliance, and deliver an excellent customer experience. Assume full responsibility for store operations and workforce management in the Store Manager's absence, aligned with overall business objectives.

Key Responsibilities

Customer Experience & Service Standards

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company and brand CX standards, individual customer needs, and awareness of current trends and competitor activity.
• Drive the store team to deliver the highest levels of customer service at all times.

Sales & Revenue

• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sales.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.

Stakeholder Management & Communication

• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.

Operations & Compliance

• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

Qualifications & Experience

• High school certificate (Diploma)
• Minimum 4–5 years' industry experience
• Qualification in a Retail-related field is an added advantage
• Management skills