Assistant Store Manager

Role Overview

Assistant Store Manager at Apparel Group, supporting retail store operations and delivering customer service excellence.

Role Purpose

Ensure the highest levels of customer service are provided by retail staff, assist the Store Manager in efficient and profitable store operation in accordance with company policies and procedures, and assume end-to-end store responsibility in the absence of the Store Manager.

Key Responsibilities

Customer Service & Sales

• Ensure retail staff have the skills to provide the highest levels of customer service for maximizing sales.
• Maintain up-to-date product knowledge to effectively respond to and anticipate customer needs.
• Maintain knowledge of new products, trends, and fashion directives at all times.
• Promote the Club Apparel Loyalty Program of the company for repeat sales and maximizing loyalty.
• Maintain awareness of various brands within the group for suggestive selling to customers.

Store Operations & Management

• Assist the Store Manager in implementation of operating procedures at the store as per company standards.
• Assume end-to-end store responsibility in the absence of the Store Manager.
• Manage the daily roster, leave, and grievances of retail staff.
• Regularly audit store administration and resolve any issues.
• Ensure the brand and company's policies and procedures are adhered to by all staff at all times.

Visual Merchandising & Standards

• Maintain visual merchandising standards at the stores at all times as per set VM standards.
• Ensure minimal stock loss through fashionable presentation and product knowledge.

Security & Compliance

• Ensure awareness and vigilance at all times of security in the store without any negligence.

Feedback & Communication

• Provide feedback to the Store Manager and/or Area Manager with regards to employees and products.

Qualifications & Experience

• Fashion retail experience required.

Skills & Competencies

• Up-to-date product knowledge and awareness of fashion trends and directives.
• Customer service excellence.
• Staff management and training capability.
• Administrative and store audit skills.
• Suggestive selling ability.
• Security awareness.

Additional Information

• Must be fashionable and well-groomed.
• Must be physically fit to stand for extended hours and capable of heavy lifting.