Assistant Store Manager - eleventy

Role Overview

Assistant Store Manager at Majid Al Futtaim Lifestyle, Operations. This role supports the Store Manager in all aspects of day-to-day store operations and serves as Deputy Store Manager, managing store operations and workforce in the Store Manager's absence in line with overall business objectives.

Role Purpose

Support the Store Manager in achieving sales targets, managing and developing store teams to maximize profitability, maintain brand and company image, ensure operational compliance, and deliver an excellent customer experience.

Key Responsibilities

Customer Experience & Service Standards

• Lead the team in excellent customer service standards and enable fulfillment of exceptional customer experiences through clear understanding of company and brand CX standards, individual customer needs, and awareness of current trends and competitor activity.
• Drive the store team to deliver the highest levels of customer service at all times.

Sales & Business Development

• Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to relevant support teams to ensure maximization of sales.
• Maximize sales opportunities through clear and consistent communication with Buying and Planning departments.

Stakeholder Management

• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.

Operations & Compliance

• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

Qualifications & Experience

• Diploma or high school certificate.
• Minimum 4–5 years' industry experience.
• Qualification in retail-related field is an added advantage.

Skills & Competencies

• Management skills.