Assistant Store Manager

Role Overview

Assistant Store Manager at Apparel Group. This position supports overall store operations and ensures a seamless customer experience, assisting the Store Manager in managerial tasks and taking charge in their absence.

Role Purpose

Oversee daily store operations, manage staff performance, achieve sales targets, and maintain high customer satisfaction while supporting the Store Manager in all aspects of store management.

Key Responsibilities

Sales and Customer Focus

• Consider customer needs at all times and lead by example in customer service delivery.
• Implement high standards of customer focus within the store.
• Actively seek ways to achieve or exceed shop sales targets.
• Ensure all team members understand KPIs and targets to be achieved.
• Ensure promotional offers regarding stock are implemented within the store.
• Implement strategies effectively to drive sales in the store.

Store Administration

• Regularly audit store administration and resolve any issues.
• Implement changes in administration procedures positively and effectively.
• Collaborate with the Store Manager to set and achieve sales targets.
• Monitor sales performance and analyze key performance indicators (KPIs).
• Implement sales strategies to maximize revenue and meet business goals.
• Oversee inventory control and merchandising to optimize product availability.
• Ensure accurate stock levels through regular stock checks and replenishment.
• Ensure store layout and presentation align with brand standards.

Presentation and Management

• Ensure the store has the correct stock package and required stock levels to maximize sales potential.
• Ensure high standards of visual merchandising and maintenance amongst all staff.
• Effectively communicate any changes in stock or store layout to all team members.
• Ensure each team member follows retail standards.
• Maintain back store operations and replenishment of merchandise.

Staffing and Team Performance Management

• Monitor and manage schedules for salesperson work hours, vacations, and days off.
• Resolve salesperson complaints and concerns and provide ongoing performance feedback.
• Counsel salespersons when necessary.
• Encourage full participation of salespersons in creating store goals and developing plans.
• Ensure store portrays company image in all aspects of personal presentation.
• Ensure staff adhere to company dress code as laid out by the Company.
• Maintain staff leave records.

Security

• Ensure security procedures are adhered to throughout the store.
• Maintain high standards of security awareness regarding stock and money within the store.

Discipline and Conduct

• Carry out corrective action and progressive discipline as necessary.
• Demonstrate dependability, reliability, and punctuality.
• Maintain strict confidence of all employee and employment-related information.
• Demonstrate the highest level of integrity and ethics in all decision-making processes.

Qualifications & Experience

• 3+ years of progressive experience in a customer-centric role with strong management experience.
• Proven leadership skills and problem-solving skills.
• Proven success in enhancing customer engagement and achieving or exceeding sales KPI targets for stores.
• Bachelor's degree in business administration, retail management, or a related field is preferred.

Skills & Competencies

• Customer service excellence and customer engagement.
• Sales target achievement and KPI analysis.
• Team management and performance feedback.
• Visual merchandising and store presentation.
• Inventory control and stock management.
• Leadership and decision-making.
• Communication and delegation.
• Problem-solving and conflict resolution.