Assistant Store Manager

Role Overview

Assistant Store Manager at Apparel Group. This position supports the overall operations of the store and ensures a seamless customer experience, involving assistance to the Store Manager in managerial tasks and assuming responsibility in their absence.

Role Purpose

Oversee daily store operations, manage staff, achieve sales targets, and maintain a high level of customer satisfaction while supporting the Store Manager in various managerial responsibilities.

Key Responsibilities

Sales and Customer Focus

• Consider the needs of customers at all times.
• Implement a high standard of customer focus within the store.
• Lead by example in all aspects of customer service.
• Actively seek ways to achieve or exceed shop sales targets.
• Ensure all team members understand KPIs and targets to be achieved.
• Ensure any promotional offers regarding stock are implemented within the store.
• Implement strategies effectively to drive sales in the store.
• Collaborate with the Store Manager to set and achieve sales targets.
• Monitor sales performance and analyze key performance indicators.
• Implement sales strategies to maximize revenue and meet business goals.

Store Administration and Inventory

• Regularly audit store administration and resolve any issues.
• Implement changes in administration procedure positively and effectively.
• Oversee inventory control and merchandising to optimize product availability.
• Ensure accurate stock levels through regular stock checks and replenishment.
• Ensure the store layout and presentation align with brand standards.
• Ensure the store has the correct stock package and required stock levels to maximize sales potential.
• Maintain the back store operation and replenishment of merchandise.

Presentation and Visual Merchandising

• Ensure high standard of visual merchandising and maintenance amongst all staff.
• Effectively communicate any changes in stock or store layout to all team members.
• Ensure each member follows the retail standard.

Staffing and Team Performance

• Monitor and manage schedules for salesperson work hours, vacations, and days off.
• Resolve salesperson complaints and concerns and provide ongoing performance feedback.
• Counsel salesperson when necessary.
• Encourage full participation of salesperson in creating store goals and developing plans.
• Ensure store portrays the company image in all aspects of personal presentation.
• Ensure staff adherence to the company dress code as laid out by the company.
• Maintain staff leave records.
• Carry out corrective action and progressive discipline as necessary.

Security

• Ensure security procedures are adhered to throughout the store.
• Maintain a high standard of security awareness regarding stock and money within the store.

General Conduct

• Demonstrate dependability, reliability, and punctuality.
• Maintain strict confidence of all employee and employment-related information.
• Demonstrate the highest level of integrity and ethics in all decision-making processes.

Qualifications & Experience

• 3+ years of progressive experience in a customer-centric role with strong management experience.
• Proven success in enhancing customer engagement and achieving or exceeding sales KPI targets for stores.
• Bachelor's degree in business administration, retail management, or a related field is preferred.

Skills & Competencies

• Leadership skills.
• Problem-solving skills.
• Strong management experience.