Assistant Store Manager

Role Overview

Assistant Store Manager at Apparel Group. This role ensures the highest levels of customer service are provided by retail staff and supports them with the skills required for maximizing sales.

Role Purpose

The Assistant Store Manager assists the Store Manager in the efficient and profitable operation of the store in accordance with Company policies and procedures, and assumes end-to-end store responsibility in the Store Manager's absence.

Key Responsibilities

Customer Service & Sales

• Ensure retail staff provide the highest levels of customer service to maximize sales.
• Maintain up-to-date product knowledge to respond to and anticipate customer needs.
• Develop familiarity with various brands across the group for suggestive selling to customers.
• Promote the Club Apparel Loyalty Program to maximize loyalty and repeat sales.

Staff Management & Development

• Manage the daily roster, leave requests, and grievances of retail staff.
• Provide feedback to the Store Manager and Area Manager regarding employee performance and product feedback.
• Ensure retail staff possess the skills and support required to deliver excellent customer service.

Store Operations & Standards

• Assist the Store Manager in implementation of operating procedures at the store as per Company standards.
• Ensure brand and Company policies and procedures are adhered to by all staff at all times.
• Maintain visual merchandising standards at the store according to established VM standards.
• Regularly audit store administration and resolve any issues identified.
• Assume end-to-end store responsibility in the absence of the Store Manager.

Security & Asset Protection

• Ensure awareness and vigilance at all times of security in the store without negligence.
• Maintain knowledge of new products and trends to ensure minimal stock loss.

Skills & Competencies

• Fashion awareness; must be well-groomed and fashionable.
• Knowledge of current product trends and fashion directives.
• Ability to manage staff rosters and handle grievances.
• Visual merchandising expertise.
• Security awareness and loss prevention mindfulness.

Additional Information

• Must be physically fit to stand for extended hours and perform heavy lifting.