Assistant Spa Manager

Role Overview

Assistant Spa Manager at Accor, Sofitel Dubai The Palm, Dubai, United Arab Emirates.

Company Overview

Sofitel Dubai The Palm is a luxurious 5-star beachfront resort located on the East Crescent of Palm Jumeirah. The resort features 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L'Occitane, Fitness Centre, Kids Club, 7 restaurants, 5 bars, and lounges. The property embodies French elegance and offers a tropical sanctuary on the shores of the Arabian Gulf, close to Dubai's vibrant metropolis.

Role Purpose

The Assistant Spa Manager supports the Spa Manager in overseeing daily front office spa operations while ensuring smooth service delivery, high guest satisfaction, and adherence to brand standards across all spa areas.

Key Responsibilities

Operations & Service Delivery

• Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction
• Conduct daily operational checks to ensure cleanliness, safety, and presentation standards are met
• Act as Manager on Duty in the absence of the Spa Manager when required
• Ensure exceptional guest service is delivered at all touchpoints, including VIP and repeat guests

Guest Experience & Relations

• Personally handle guest feedback, concerns, and complaints with professionalism and urgency
• Greet VIP guests and conduct spa tours when required
• Monitor guest satisfaction and ensure personalized service standards are maintained
• Promote upselling, retail sales, and rebooking to enhance guest experience and revenue

Team Management & Development

• Supervise spa reception and guest service teams, ensuring efficiency, professionalism, and consistency
• Assist in training and coaching spa front-of-house staff in line with brand standards
• Support employee development, performance feedback, and continuous improvement
• Conduct or support departmental meetings and training sessions
• Ensure adherence to safety procedures and spa protocols across the team

Standards & Compliance

• Support the Spa Manager in implementing SOPs and maintaining brand standards across all spa areas
• Ensure compliance with spa SOPs, safety regulations, and hygiene standards
• Maintain confidentiality of guest and employee information
• Uphold luxury service standards and brand expectations at all times

Revenue & Performance

• Monitor appointment scheduling, ensuring optimal yield management and booking efficiency
• Support achievement of departmental sales targets, budgets, and forecasts
• Ensure proper execution of retail and revenue-generating strategies
• Assist in monitoring daily and weekly performance reports with Spa leadership
• Support payroll and labour control in alignment with operational needs
• Contribute to business development initiatives and promotional activities

Qualifications & Experience

• Degree or Diploma in Hospitality Management, Spa Management, Tourism, or related field
• Minimum 2–3 years' experience in a luxury spa environment, with supervisory or assistant managerial role exposure
• Strong knowledge of spa operations, front office procedures, and guest service standards
• Experience in scheduling, yield management, and retail or revenue-driven environments

Skills & Competencies

• Proficiency in spa reservation systems and basic PMS/POS systems
• Excellent communication and interpersonal skills
• Strong leadership, coaching, and team development abilities
• High level of professionalism, grooming, and attention to detail
• Ability to handle guest complaints and resolve issues effectively
• Strong organizational and multitasking skills in a fast-paced environment

Additional Information

• Flexible to work shifts, weekends, and holidays as per operational requirements