Assistant Restaurant Manager (Peacock Alley)

Role Overview

Assistant Restaurant Manager at Hilton, Peacock Alley location. You will assist in managing daily operations of a hotel dining outlet and deliver memorable guest experiences through exceptional hospitality.

Role Purpose

To support the Restaurant Manager in overseeing all aspects of outlet operations while spreading the light and warmth of hospitality by delivering memorable experiences that enhance every guest's stay.

Key Responsibilities

Operations Management

• Assist with managing outlet operations, including guest service standards, product quality, inventory, cost controls, and profitability.
• Enforce policies and procedures across all operational areas.
• Monitor and maintain compliance with health, safety, sanitation, and alcohol awareness regulations to ensure the highest standards of guest and team member wellbeing.

Guest Experience

• Collaborate with the Restaurant Manager to monitor service and product quality.
• Address guest feedback, resolve issues, and support improvements to the dining experience.

Team Development

• Supervise and support team members.
• Provide coaching and assist with performance evaluations under the Manager's guidance.
• Contribute to professional development initiatives.
• Assist in hiring, interviewing, onboarding, and training new team members to uphold service standards and operational excellence.

Revenue & Marketing

• Help implement marketing strategies, up-selling techniques, and promotions to boost food and beverage sales.

Additional Information

Hilton is a global leader in hospitality recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune. The company is committed to supporting team member careers and professional development.