Job description
Role Overview
Assistant Outlet Manager at Anantara Mina Al Arab Ras Al Khaimah Resort, a global luxury hotel and resort brand rooted in Thai culture. The resort is located in Ras Al Khaimah, the northernmost emirate of the UAE, approximately 45 minutes from Dubai.
Company Overview
Anantara Hotels & Resorts is a global luxury hotel and resort brand founded in 2001 in Thailand, rooted in Thai culture with an intrinsic sense of authentic hospitality. The brand name is inspired by the Sanskrit word meaning "without end" and embodies freedom, movement, and harmony. The company has expanded across the world, welcoming guests in captivating locales including pristine beaches, private islands, ancient sites, and vibrant metropolises. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.
Role Purpose
Support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance, and business results through delivering exceptional service, maintaining operational standards, and developing a strong team environment.
Key Responsibilities
Guest & Service Excellence
- Promote and ensure guest satisfaction in accordance with brand standards.
- Deliver prompt, courteous service in accordance with Food & Beverage standards.
Operations & Quality
- Maintain a safe and sanitary work environment.
- Ensure only the highest quality products are being served.
Team Leadership & Development
- Develop and maintain a strong team environment.
- Handle daily team member relations.
- Encourage problem solving by team members through proper training and empowerment.