Assistant Manager Quality Control (Qatarization)

Role Overview

Assistant Manager Quality Control (Qatarization) at QNB, located in Doha, Qatar. The role operates within the Operations Division of QNB Group, one of the largest banks in the Middle East and Africa region.

Company Overview

QNB Group was established in 1964 as the country's first Qatari-owned commercial bank and has grown to become the largest bank in the Middle East and Africa region. The Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, with more than 28,000 employees serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB maintains high credit ratings from Standard & Poor's (A), Moody's (Aa3) and Fitch (A+), and ranks as the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine.

Role Purpose

The incumbent will support control and monitoring of ongoing projects to ensure adherence to the strategic project plan, review and approve enhancement of process and system quality certifications, and conduct development and re-engineering studies on identified processes, products or services for both domestic operations and international branches.

Key Responsibilities

Financial & Performance Monitoring

• Monitor Key Performance Indicators including TAT, error rates, and Service Level Agreements for performance monitoring and quality measurement purposes for transactions performed by respective Operations teams.
• Monitor KPI achievement on a periodic basis.
• Implement KPIs and best practices for the Assistant Manager Quality Control role.
• Act within the limits of the powers delegated to the incumbent.
• Promote cost consciousness and efficiency, enhance productivity, minimize cost, avoid waste, and optimize benefits for the bank.

Quality Control & Compliance

• Support in controlling and monitoring ongoing projects to ensure adherence to the strategic project plan.
• Control and monitor ongoing projects within the Operations domains to ensure adherence to the strategic project plan.
• Support review and approval of all enhancement of process and system quality certifications.
• Review and approve all enhancement of process and system quality certifications.
• Ensure all KYC and other regulatory requirements are met while reviewing operations transactions and activities, with necessary records available.
• Establish procedures for the safekeeping of all client documents where applicable, ensuring documents are safe from theft, damage, and environmental factors, and send to the archiving store.
• Maintain activities in accordance with Service Level Agreements with internal departments and units to achieve improvements in turn-around time.
• Ensure smooth running of day-to-day work, including strict adherence to policies and procedures.

Development & Improvement

• Provide support to conduct development and re-engineering studies on identified processes, products or services.
• Conduct development and re-engineering studies on identified processes, products or services for international branches.

Stakeholder & Relationship Management

• Build and maintain strong and effective relationships with all other related departments and units to achieve the Group's goals and objectives.
• Build and maintain strong and effective relationships with all other related Stakeholders to achieve Group's goals.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
• Assist customers in all their queries on the Bank's products and seek solutions to their requests.
• Support International Branches and subsidiaries.

Reporting & Data Management

• Ensure timely delivery of accurate data and performance reporting to the clients where applicable and to the management.
• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

People & Process Management

• Ensure employee training and development with Direct Supervisors are being conducted.
• Conduct periodic meetings with Direct Supervisors.

Knowledge & Expertise

• Possess superior knowledge of developments in branch operations processes, controls, rules, regulations, audit, quality and best practices as applicable.
• Maintain understanding of financial instruments.
• Maintain good understanding of asset valuation methods and related market standards.
• Maintain strong understanding of fund and mandate management strategies.

Qualifications & Experience

• Bachelor's degree from a University with a major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology or related field of study.
• Bachelor's degree in Business Administration preferred.
• At least 4 years of relevant experience, preferably within a highly rated international bank.

Additional Information

• Closing Date: 22 September 2027.
• Required documentation to attach: Resume/CV, QID (Front & Back), Passport, Education Certificate, Birth Certificate.