Assistant Manager - Pool & Beach Bar

Role Overview

Assistant Manager - Pool & Beach Bar at Accor, Fairmont Ajman, located in Ajman, United Arab Emirates, approximately 30 minutes from Dubai.

Company Overview

Fairmont Ajman is a beachfront 5-star hotel featuring 252 guest rooms and suites with views of the Arabian Gulf. The hotel combines hospitality and elegance with a connection to natural surroundings, offering exceptional cultural, leisure, and dining experiences. Accor is a worldwide hospitality leader with a global network of hotels and brands.

Role Purpose

Drive outstanding operating results for the Pool & Beach Bar through exceptional service leadership and guest engagement, ensuring the outlet operates as both a preferred dining destination and workplace while reporting to the Food & Beverage Manager.

Key Responsibilities

Operations & Service

• Assist in managing daily operations of the pool and beach bar to ensure efficient and high-quality service.
• Monitor service standards and guest satisfaction, resolving issues promptly and professionally.
• Ensure cleanliness, hygiene, and safety standards are maintained across all areas.
• Support planning and execution of promotions, events, and seasonal activities to enhance guest engagement.

Team Leadership

• Supervise and motivate the team, ensuring productivity and positive morale.
• Conduct daily briefings, allocate duties, and monitor performance.
• Support recruitment, onboarding, and training of team members.
• Ensure compliance with grooming, service, and brand standards.

Guest Experience

• Build strong relationships with guests and anticipate their needs.
• Handle guest feedback and complaints, ensuring timely resolution.
• Create a welcoming and vibrant atmosphere in line with the brand image.

Financial & Commercial

• Support achievement of revenue targets through upselling and promotions.
• Monitor costs, inventory, and stock levels, reducing wastage and controlling expenses.
• Assist in preparing reports, forecasts, and budgets.
• Ensure accurate billing and adherence to cash handling procedures.

Health, Safety & Compliance

• Ensure compliance with health, safety, and food hygiene regulations.
• Maintain awareness of emergency procedures and enforce safety practices.
• Ensure alcohol service policies and legal requirements are followed.

Qualifications & Experience

• Diploma or degree in Hospitality Management or related field.
• Minimum 2–4 years of experience in luxury or upscale Food & Beverage operations.
• Proven experience in pool, beach, or resort environments preferred.
• Strong knowledge of premium beverage trends, service rituals, and guest engagement.

Skills & Competencies

• Excellent communication, leadership, and interpersonal skills.
• Knowledge of POS systems and inventory control.
• Fluency in English; additional languages are an advantage.

Additional Information

• Comprehensive medical coverage as per company policy.
• Complimentary meals on duty.
• Heartist Card offering discounted room rates at Accor properties worldwide for employee, family, and friends.
• Special discounts at hotel restaurants and outlets.
• Access to a wide range of learning opportunities and development programs through Accor Academy.
• Career growth opportunities within the hotel and across Accor's global network.
• Involvement in corporate social responsibility activities.
• Accor is committed to diversity and inclusion, welcoming all talent and respecting differences based on qualities and skills, including opportunities for people with disabilities.