Assistant Manager-Facilities Management Soft Services

Role Overview

Assistant Manager - Soft Services with Transguard Group, Total Facilities Management Team, Dubai.

Role Purpose

Manage and support all division operations on a daily basis, ensuring that issues and conflicts are resolved satisfactorily to maintain high service levels expected by client and customer groups.

Key Responsibilities

Financial

• Assist in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards.
• Monitor and maintain cleaning supplies and equipment inventory, ensuring adequate stock is available at all times.

Customer

• Handle and resolve customer complaints or concerns regarding cleanliness on time and professionally.
• Conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, and implement corrective measures.

Operations & Process

• Assist the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources.
• Supervise and train a team of cleaning staff, providing guidance, support, and performance feedback to ensure quality work and adherence to cleaning protocols.
• Ensure all PPM and SR are closed as per target closing time and completed.
• Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, ensuring compliance with industry regulations and company policies.
• Support in maintaining records and documentation related to cleaning activities, including attendance, performance evaluations, and incident reports.
• Ensure compliance with health and safety regulations and promote a safe working environment for the cleaning team.
• Prepare monthly staff meetings and conduct daily/weekly briefings with Managers and team Coordinators/Senior Supervisors.

Innovation

• Stay updated on industry trends, new cleaning techniques, and emerging technologies to enhance cleaning efficiency and effectiveness.

Qualifications & Experience

• Seven years or more in Facility Management in a managerial position.
• Two years or more in Mall Management in a managerial position.
• Bachelor's degree or equivalent degree in Facilities Management.
• BICSc training certificate.
• Proven project management skills.
• Proven experience leading continuous improvement projects.
• Commercial and contract awareness.

Skills & Competencies

• Good knowledge of heavy-duty cleaning machines and cleaning chemicals.
• Good knowledge of cleaning procedures and methods.