Assistant Manager-Facilities Management Soft Services

Role Overview

Assistant Manager – Facilities Management Soft Services with Transguard Group in Dubai, responsible for managing and supporting all division operations on a daily basis while ensuring issues and conflicts are resolved satisfactorily to maintain high service levels expected by clients and customer groups.

Role Purpose

Manage daily facilities operations, supervise cleaning staff, optimize costs and inventory, resolve customer concerns, conduct facility inspections, and develop cleaning procedures and best practices in compliance with industry regulations and company policies.

Key Responsibilities

Financial

• Assist in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards.
• Monitor and maintain cleaning supplies and equipment inventory, ensuring adequate stock is available at all times.

Customer Service

• Handle and resolve customer complaints or concerns regarding cleanliness on time and professionally.
• Conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, and implement corrective measures.

Operations & Process Management

• Assist the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources.
• Supervise and train a team of cleaning staff, providing guidance, support, and performance feedback to ensure quality work and adherence to cleaning protocols.
• Ensure all PPM and SR are closed as per target closing time and completed.
• Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, ensuring compliance with industry regulations and company policies.
• Support in maintaining records and documentation related to cleaning activities, including attendance, performance evaluations, and incident reports.
• Ensure compliance with health and safety regulations and promote a safe working environment for the cleaning team.
• Prepare monthly staff meetings and conduct daily and weekly briefings with Managers and Team Coordinators or Senior Supervisors.

Innovation & Industry Development

• Stay updated on industry trends, new cleaning techniques, and emerging technologies to enhance cleaning efficiency and effectiveness.

Qualifications & Experience

• 7 years or more in the field of facilities management in a managerial position.
• 2 years or more in mall management in a managerial position.
• Bachelor's degree or equivalent degree in facilities management.
• BICSc training certificate.

Skills & Competencies

• Good knowledge of heavy-duty cleaning machines and cleaning chemicals.
• Good knowledge of cleaning procedures and methods.
• Proven project management skills.
• Proven experience leading continuous improvement projects.
• Commercial and contract awareness.