Assistant Manager, CC - Integration

Role Overview

Assistant Manager, CC - Integration at Gulf Bank of Kuwait. This position supports Contact Centre integration initiatives within one of Kuwait's leading banks.

Role Purpose

Support integration projects between the Contact Centre and other bank systems and channels while coordinating with technology and operations teams and driving process improvement within the Contact Centre function.

Key Responsibilities

Integration & Project Support

• Support integration projects between the Contact Centre and other bank systems and channels.
• Coordinate with technology and operations teams on integration requirements.
• Monitor and report on integration project progress and issues.

Process Improvement

• Contribute to process improvement within the Contact Centre function.

Qualifications & Experience

• Bachelor's degree in Business, IT, or a related field.
• Prior experience in contact centre operations or systems integration.

Skills & Competencies

• Strong coordination and project management skills.

Additional Information

• Competitive tax-free salary and benefits.
• Career growth within one of Kuwait's leading banks.
• Exposure to contact centre technology and integration projects.