Assistant Information Technology Manager

Role Overview

Assistant Information Technology Manager at IHG Hotels and Resorts, voco Doha Central, located in Doha, Qatar.

Company Overview

voco Doha Central is a pre-opening hotel in vibrant central Doha, offering 147 thoughtfully designed rooms and suites. The hotel features contemporary interiors, premium amenities, an indoor swimming pool, fully equipped fitness centre, spa facilities including treatment rooms, Moroccan baths, steam room and sauna, multiple dining venues (Choices restaurant, Lobby Lounge, in-room dining), and versatile event spaces. The property is ideally located with effortless access to Doha's business districts, cultural landmarks including Souq Waqif and the Museum of Islamic Art, the Corniche, and Doha Metro, with Hamad International Airport a short drive away.

IHG is one of the world's leading hotel groups committed to delivering True Hospitality for Good, making guests and colleagues feel welcome, cared for, recognised and respected worldwide.

Role Purpose

Power exceptional hospitality through technology by bringing technical expertise, problem-solving skills, and a service-focused mindset to ensure the hotel's technology systems operate smoothly and securely. Support the implementation, maintenance, and optimization of IT infrastructure while enabling colleagues to deliver seamless experiences for guests.

Key Responsibilities

Infrastructure & Operations

• Manage the day-to-day operation of all hotel technology systems, networks, hardware, and software.
• Assist with the pre-opening setup, installation, testing, and commissioning of IT infrastructure and systems.
• Monitor system performance and ensure minimal downtime across hotel operations.
• Maintain accurate IT documentation, records, and backup procedures.

Technical Support & Systems

• Provide technical support and troubleshooting for hotel colleagues and departments.
• Support hotel systems including PMS, POS, IPTV, telephony, Wi-Fi, and back-office applications.
• Manage user accounts, system access, and IT asset inventories.

Security & Compliance

• Support cybersecurity, data protection, and compliance with corporate IT policies and standards.

Systems Development & Vendor Management

• Assist with vendor coordination, system upgrades, and maintenance activities.
• Assist in the development and implementation of technology solutions that improve operational efficiency and guest satisfaction.

Qualifications & Experience

• Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
• Minimum 4 years of relevant IT experience, including experience in an IT supervisory or specialist role, preferably within the hospitality industry.
• Knowledge of networking, server administration, cybersecurity, and IT support services.
• Experience with hotel systems such as PMS, POS, and other hospitality applications is an advantage.

Skills & Competencies

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive mindset with a commitment to delivering exceptional service.