Job description
Role Overview
Assistant Housekeeping Manager at Hilton. This role supports daily housekeeping operations across the Hotels team, delivering memorable guest experiences through excellence in cleanliness, service, and operational standards.
Role Purpose
Oversee daily housekeeping operations while spreading the light and warmth of hospitality. Ensure guest rooms and public spaces meet quality standards, manage team performance, and coordinate operational efficiency to deliver exceptional stays.
Key Responsibilities
Operations & Standards
- Assist in managing cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas.
- Assign and inspect rooms, verify status, and report updates to ensure timely availability.
- Maintain stock levels for linens and housekeeping supplies, ensuring carts and storage areas are properly stocked.
Scheduling & Administration
- Track payroll reports and manage work schedules.
- Oversee the lost and found program.
Maintenance & Coordination
- Partner with Engineering and Property Operations to facilitate timely repairs and upkeep of guest rooms and public spaces.
Team Leadership
- Supervise and support team members.
- Monitor performance and provide coaching.
- Foster a positive and productive work environment.
Additional Information
Hilton is an award-winning global hospitality leader recognized repeatedly on the World's Best Workplaces list by Great Place to Work and Fortune. The company has welcomed more than 3 billion guests worldwide and operates a suite of world-class brands committed to providing the best stay for every guest.