Job description
Role Overview
Assistant Housekeeping Manager at Minor International's Al Najada Doha Hotel By Tivoli, located in Doha.
Company Overview
Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries. The company operates properties under the brands Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI, serving guests across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Role Purpose
The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing daily housekeeping department operations. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces while supervising staff, managing inventory, maintaining service quality standards, and ensuring a safe and productive work environment.
Key Responsibilities
Supervision and Staff Management
- Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.
- Help schedule staff shifts, manage attendance, and participate in performance reviews.
- Train new housekeeping team members and conduct refresher training sessions.
Operations Planning and Coordination
- Assist in planning, organizing, and coordinating daily housekeeping operations.
- Manage inventory and ordering of cleaning supplies, linens, and guest amenities.
Quality Assurance and Standards
- Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.
- Ensure housekeeping standards and procedures are consistently followed to maintain quality service.
Guest and Departmental Relations
- Handle guest complaints and special requests in a prompt, courteous manner.
- Collaborate with other departments such as Front Office and Maintenance to ensure seamless guest service.
Health, Safety and Compliance
- Support in ensuring compliance with health and safety regulations and sanitation standards.
Qualifications & Experience
- High school diploma or equivalent.
- 2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role.
Skills & Competencies
- Strong leadership and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to handle multiple priorities and work under pressure.
- Working knowledge of housekeeping systems and hotel property management systems such as Opera and HotSOS is a plus.