Assistant Housekeeping Manager

Role Overview

Assistant Housekeeping Manager at Marriott. Location to be confirmed with the employer.

Company Overview

Marriott International is a global hospitality company with a portfolio of brands. JW Marriott is part of Marriott International's luxury portfolio, consisting of more than 100 properties in gateway cities and distinctive resort locations around the world. Marriott is dedicated to being an equal opportunity employer and fosters an environment where the unique backgrounds of associates are valued and celebrated.

Role Purpose

Inspect guest rooms and public areas to ensure quality standards are met. Manage daily housekeeping activities, coordinate efforts across departments, and assist in the hiring, training, scheduling, and motivation of housekeeping staff.

Key Responsibilities

Quality Assurance & Inspections

• Inspect guest rooms, public areas, pool, and other spaces after cleaning by housekeeping staff to ensure quality standards.
• Run sold room reports and verify room status.
• Determine discrepant rooms and prioritize room cleaning accordingly.
• Update status of departing guest rooms.
• Document and resolve issues with discrepant rooms with the Front Desk.

Operations & Coordination

• Assist housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate issues to the next shift.
• Complete required paperwork.

Staff Management

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Safety, Compliance & Guest Service

• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Physical Duties

• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats (e.g., small print).

General Duties

• Perform other reasonable job duties as requested by supervisors.

Qualifications & Experience

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Additional Information

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.