Assistant Guest Relations Manager

Role Overview

Assistant Guest Relations Manager at Banana Island Resort Doha By Anantara, operated by Minor Hotels. Located in Doha, Qatar.

Company Overview

Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries. The company operates properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI brands.

Role Purpose

To ensure exceptional guest experiences and support the Guest Relations team in delivering high-quality service and resolving guest needs efficiently and professionally.

Key Responsibilities

Guest Inquiries and Complaints

• Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
• Monitor and analyze guest feedback to identify areas for improvement

Guest Services Operations

• Support the Front Desk team in coordinating guest services and activities
• Oversee check-in and check-out processes, ensuring smooth and efficient operations
• Collaborate with other departments to fulfill guest needs and resolve issues

Staff Development

• Train and mentor guest relations staff to maintain high service standards

Initiatives and Special Events

• Assist in creating and implementing guest satisfaction initiatives
• Participate in special events and VIP guest arrangements

Compliance and Administration

• Ensure compliance with hotel policies and local regulations
• Assist in managing the guest relations budget and resources

Qualifications & Experience

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services

Skills & Competencies

• Good communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken
• Russian language is a plus