Assistant General Manager - Lebanese Restaurant

Role Overview

Assistant General Manager – Lebanese Restaurant at Wynn Al Marjan Island, located on Al Marjan Island in Ras Al Khaimah, UAE, approximately 50 miles from Dubai International Airport. The resort opens in 2027.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. Amenities include multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Lead daily restaurant operations to deliver exceptional fine dining service aligned with Forbes 5 Star standards and company SOPs. Partner with the General Manager and Food & Beverage team to optimize revenue, control costs, maintain service excellence, and ensure guest satisfaction across all service periods.

Key Responsibilities

Operations & Service Execution

• Execute daily shifts in compliance with company SOPs, ensuring consistency, timeliness, and mise en place readiness.
• Oversee reservations, waitlist, and floor plans to optimize turn times and guest flow.
• Maintain service goals and Forbes 5 Star standards; conduct table touches and follow-ups.
• Coordinate closely with the kitchen on menu availability, dietary needs, pacing, and specials.

Financial Management & Administration

• Operate cost effectively within approved budgets.
• Support General Manager in cost control, labor scheduling, inventory, and cash handling.
• Support restaurant administration including timekeeping approval, petty cash checks, incident logs, and stock counts.

Revenue & Business Development

• Help develop and implement business strategies and promotions that maximize revenue, seat utilization, and productivity.

Guest Experience & Complaint Resolution

• Handle complaints and recovery promptly to guest satisfaction, involving the GM when appropriate.
• Provide personalized service to VIPs and Media guests, coordinating with PR/VIP Services as needed.

Reporting & Communication

• Prepare and present daily shift reports.
• Escalate issues and propose solutions to the General Manager.

Team Leadership & Development

• Provide day-to-day supervision, direction, and coaching to supervisors, captains, and service teams to achieve department goals.
• Work with the Food & Beverage Trainer and GM to schedule training plans and maintain updated SOPs.

Compliance & Safety

• Adhere to Company policies, Code of Conduct, and maintain a professional appearance at all times.
• Follow health and safety and food hygiene standards; champion safe work practices.
• Participate in sustainability initiatives including reduce, reuse, and recycle.

General Management

• Assist and carry out tasks assigned by the General Manager and leadership.

Qualifications & Experience

• 2–3 years leadership experience in fine dining, such as Assistant General Manager or Restaurant Manager, ideally in venues averaging 50+ covers per day.
• Experience in Michelin-recognized or Gault Millau restaurants preferred.
• Background in fine dining operations covering service and basic culinary coordination.
• Experience within luxury five-star hotels and restaurants delivering exceptional dining experiences.
• Secondary school diploma or above; Bachelor's degree in hospitality management is an advantage.
• International exposure in trendsetting markets such as Tokyo, London, Paris, New York, Hong Kong, Australia, Singapore, or Shanghai is a plus.

Skills & Competencies

• Strong product knowledge of cuisine style and wine; WSET 2 preferred.
• Working knowledge of budgeting basics, allergen management, and food safety.
• Fluent spoken and written English and another European language.
• Proficient with MS Office and POS software; comfortable with digital reports and checklists.
• Demonstrates hands-on leadership, guest focus, clear communication, and strong interpersonal skills.
• Self-motivated, organized, confident, and calm under pressure.
• Team player who responds quickly to operational demands.

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package and life insurance.
• Incentive programs and other employee benefits.