Assistant General Manager - Italian & Seafood

Role Overview

Assistant General Manager – Italian & Seafood at Wynn Al Marjan Island, located 50 miles from Dubai International Airport in Ras Al Khaimah, UAE. The resort, opening in 2027, is the first integrated resort in the UAE.

Company Overview

Wynn Al Marjan Island will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. Facilities include multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Lead daily operations of the Italian & Seafood restaurant within the Food & Beverage team, ensuring consistent delivery of Forbes 5 Star service standards, cost-effective performance against approved budgets, and exceptional guest experiences that drive revenue and productivity.

Key Responsibilities

Operations & Service Delivery

• Execute daily shifts to company Standard Operating Procedures, ensuring consistency, timeliness, and mise en place readiness.
• Maintain service goals and Forbes 5 Star standards; conduct table touches and follow ups.
• Oversee reservations, waitlist, and floor plans to optimize turn times and guest flow.
• Coordinate closely with the kitchen on menu availability, dietary needs, pacing, and specials.
• Follow health and safety and food hygiene standards; champion safe work practices.

Financial & Administrative Management

• Operate cost effectively within approved budgets; support GM in cost control, labor scheduling, inventory, and cash handling.
• Support restaurant administration including timekeeping approval, petty cash checks, incident logs, and stock counts.
• Prepare and present daily shift reports; escalate issues and propose solutions to the GM.

Guest Experience & Relationship Management

• Handle complaints and recovery promptly to guest satisfaction, involving the GM when appropriate.
• Provide personalized service to VIPs and Media guests, coordinating with PR/VIP Services as needed.

Leadership & Team Development

• Provide day to day supervision, direction, and coaching to supervisors, captains, and service teams to achieve department goals.
• Work with the Food & Beverage Trainer and GM to schedule training plans and maintain updated SOPs.

Strategy & Revenue Growth

• Help develop and implement business strategies and promotions that maximize revenue, seat utilization, and productivity.

Compliance & Culture

• Adhere to Company policies, Code of Conduct, and maintain a professional appearance at all times.
• Participate in sustainability initiatives (Reduce, reuse, recycle).
• Assist and carry out tasks assigned by the General Manager and leadership.

Qualifications & Experience

• 2–3 years leadership experience in fine dining (for example, Assistant GM/Restaurant Manager), ideally in venues averaging 50+ covers per day.
• Experience in Michelin recognized or Gault Millau restaurants preferred.
• Secondary school diploma or above; Bachelor's degree in hospitality management an advantage.
• Experience within luxury 5 star hotels and restaurants delivering exceptional dining experiences.
• Background in fine dining operations (service and basic culinary coordination).
• International exposure in trendsetting markets (for example, Tokyo, London, Paris, New York, Hong Kong, Australia, Singapore, Shanghai) is a plus.

Skills & Competencies

• Strong product knowledge of cuisine style and wine; WSET 2 preferred.
• Working knowledge of budgeting basics, allergen management, and food safety.
• Fluent spoken and written English, and another European language.
• Proficient with MS Office and POS software; comfortable with digital reports and checklists.
• Demonstrates hands-on leadership, guest focus, clear communication, and strong interpersonal skills.
• Self motivated, organized, confident, and calm under pressure; team player who responds quickly to operational demands.

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy, healthcare package, and life insurance provided.
• Incentive programs and other employee benefits included.