Job description
Role Overview
Assistant Front Office Manager at Holiday Inn Riyadh Rose Yard, Riyadh, Kingdom of Saudi Arabia. A modern full-service hotel with 103 contemporary rooms, three dining outlets, boardroom, swimming pool, and fitness centre, located in the Al Suwaidi district with convenient access to government and business districts including the Diplomatic Quarter.
Company Overview
Holiday Inn Riyadh Rose Yard is part of IHG Hotels & Resorts. The hotel operates with a focused operation, high brand standards, and a people-first culture, situated within a well-developed mixed-use development that includes retail, parks, local amenities, and educational institutions.
Role Purpose
Deliver exceptional first impressions and memorable guest experiences by managing front office operations, leading and coaching the front desk team, and overseeing all guest-facing services from registration and reservations to porter and concierge services.
Key Responsibilities
Team Management & Development
- Manage and coach the front office team to deliver memorable guest experiences and the warmest of welcomes
- Train team members on PBX procedures
- Report into the Director of Rooms and manage a team of front desk employees across several specialisms
Guest Engagement & Service Recovery
- Engage with guests to build personal relationships and remedy any complaints
- Drive revenue from walk-ins and up-selling at the front desk
Operational Oversight
- Conduct regular front office inspections to ensure high standards and a strong first impression
- Take the lead during an emergency or crisis
Financial Management
- Help to prepare budgets and identify new ways to drive revenue
Qualifications & Experience
- Bachelor's degree, higher education qualification, or equivalent in Hotel Management or Business Administration
- 3 years of Front Office or Guest Service experience, including management experience
- Fluent English
- Other languages preferred
Additional Information
- Competitive salary
- Full uniform provided
- Room discounts
- Comprehensive training
- Equal employment opportunity employer; IHG Hotels & Resorts provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability
- Commitment to wellbeing through myWellbeing framework supporting health, lifestyle, and workplace wellbeing