Assistant F&B Supervisor

Role Overview

Assistant F&B Supervisor at Emirates Flight Catering, based in Dubai (DXB, DWC locations).

Company Overview

Emirates Flight Catering (EKFC) is one of the world's largest catering and hospitality services providers, supporting airlines, hospitality brands, and global events. Part of the Emirates Group, EKFC operates across operations, engineering, corporate services, and support functions. The organization is built on a diverse, multicultural workforce united by shared standards of integrity, accountability, and continuous improvement.

Role Purpose

Supervise and oversee the scope of F&B operational activities across assigned lounges in concourses at DXB and DWC. Provide assistance to the F&B Supervisor in meeting department targets and objectives including increasing revenues, minimizing costs, and maintaining Emirates Flight Catering standards. Ensure the reputation of quality, hygiene, and safety frameworks is preserved at all times.

Key Responsibilities

Service Quality & Customer Experience

• Ensure all customers are provided with the best quality of food and service.
• Conduct spot-checks at the lounges to ensure food and equipment are provided according to business standards.
• Facilitate continuous training for staff on product knowledge and sequence of service, resulting in improved service quality and enhanced customer satisfaction.
• Create personalized F&B experiences.

Safety & Compliance

• Ensure all safety matters are properly and timely attended and investigated, including accidents and near misses.
• Implement safe working practices in accordance with EKFC policies, resulting in a safer work environment and enhanced compliance with safety standards.
• Ensure back-of-house areas are optimized and operationally friendly to minimize breakages and injuries.

Operational Management

• Communicate clear instructions regarding work assignments to team members, ensuring adherence to deadlines and quality standards to enhance operational efficiency and maintain high service quality.
• Ensure required stock levels are properly maintained according to current levels of consumption.
• Assist and monitor staff rosters and task allocations to ensure all areas of the lounge are covered.

Qualifications & Experience

• Diploma or equivalent qualification (must have).
• Bachelor's degree in any relevant field (preferred).
• Minimum 4 years of experience in the hospitality industry.
• 2 years' experience in a supervisory role in a 5-star environment (restaurant supervisor).
• Experience and understanding of luxury hotel and stand-alone restaurant operations.
• Knowledge of food safety regulations and hygiene protocols.

Skills & Competencies

• Proficiency in spoken and written English.
• Self-motivated with sound leadership skills.
• Keen eye for opportunity identification.
• High level of commitment to continuous improvement and adaptability to change.
• Strong organizational and multitasking skills with attention to detail.
• Competent in Microsoft Office Applications.
• Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely.

Additional Information

Benefits

• Competitive salary and benefits.
• Two duty meals provided at EKFC.
• Health and wellness coverage.
• Paid time off and public holidays.
• Performance-based annual bonus and salary review opportunities, subject to eligibility and company policy.
• Recognition for achievements and commitment, including monetary NAJM Awards (Appreciation, Bronze, Silver & Gold levels).
• Learning and development support.
• Team events and engagement activities.

Note: Benefits may vary by role and location.