Assistant Executive Floor Manager

Role Overview

Assistant Executive Floor Manager at Dallah Albaraka. The role is responsible for providing required services to guests to ensure their needs are met and the hotel runs smoothly.

Role Purpose

Supervise day-to-day hospitality operations, manage guest services and staff performance, and ensure all procedural and legislative requirements are fulfilled.

Key Responsibilities

Operations Management

• Supervise day-to-day operations of hospitality, providing guidance to facilitate related professional work processes and achieve high performance standards.
• Manage the concerned area (reception/floor) workflow to ensure effective and smooth running of operations.
• Participate in the implementation of hospitality policies and procedures to ensure all relevant procedural and legislative requirements are fulfilled.

Staff Supervision

• Supervise the activities and work of subordinates to ensure all work within a specific area of hospitality is carried out in an efficient manner.
• Assist in training the front desk and workers to ensure their capabilities and skills are developed.

Guest Services

• Supervise the process for assisting guests during check-in and orientation with regards to hotel facilities.
• Provide advice to guests whenever needed with regards to hotel facilities and any other queries to ensure that guests are satisfied and requirements are met.

Health & Safety Compliance

• Ensure that housekeeping activities adhere to health and safety codes.

Qualifications & Experience

• Diploma degree in Administration or Hospitality.
• 2–4 years of related experience.

Skills & Competencies

• Business Acumen – Level 2
• English Language – Level 2
• IT & Computer Literacy – Level 1
• Quality Orientation – Level 1
• Health & Safety Awareness – Level 1
• Committed to Dallah – Level 2
• Customer Service Orientation – Level 2
• Developing Others – Level 1
• Teamwork – Level 1
• Initiative – Level 2