Assistant Director of Food & Beverage.-InterContinental The Red Sea Resort

Role Overview

Assistant Director of Food & Beverage at InterContinental The Red Sea Resort, operated by IHG Hotels and Resorts. The role supports the Food & Beverage Manager in overall management and daily operation of the hotel's Food & Beverage outlets.

Role Purpose

The role is responsible for ensuring high standards of guest service, operational efficiency, colleague performance, quality, and compliance with hotel and IHG standards across all Food & Beverage outlets.

Key Responsibilities

Operations Management

• Manage daily operations of all Food & Beverage outlets.
• Conduct regular outlet inspections and ensure operational standards are consistently maintained.
• Support inventory control, stock-taking, ordering, and proper storage of Food & Beverage items.
• Monitor service standards, food quality, presentation, cleanliness, and overall outlet performance.

Guest Service & Experience

• Ensure exceptional guest service and maintain high standards of hospitality at all times.
• Handle guest feedback and complaints professionally and ensure timely resolution.
• Assist in planning and executing events, functions, promotions, and special guest experiences.

Team Supervision & Development

• Supervise and support Food & Beverage supervisors, team leaders, and colleagues.
• Assist with staffing, scheduling, attendance, training, coaching, and performance management.
• Monitor colleague adherence to grooming, service, and professional standards.

Compliance & Standards

• Ensure compliance with hotel policies, IHG standards, health and safety regulations, and food hygiene requirements.

Financial Management

• Assist in monitoring Food & Beverage revenue, costs, inventory, and departmental expenses.

Coordination & Reporting

• Coordinate with Kitchen, Front Office, Housekeeping, Engineering, Finance, and other departments to ensure smooth operations.
• Prepare and review operational reports and provide feedback to the Food & Beverage Manager.
• Support the implementation of departmental goals, initiatives, and business strategies.

Additional Duties

• Act as the Food & Beverage Manager in their absence when required.
• Perform any other duties and responsibilities assigned by management.

Qualifications & Experience

• Bachelor's degree or diploma in Hospitality Management, Food & Beverage Management, or a related field.
• Minimum of 3–5 years of relevant Food & Beverage experience, preferably within a luxury hotel or resort environment.
• Previous supervisory or management experience in Food & Beverage operations.
• Strong knowledge of Food & Beverage service standards and hotel operations.

Skills & Competencies

• Leadership and team management.
• Guest focus and service orientation.
• Operational excellence and quality focus.
• Communication skills and interpersonal abilities.
• Problem-solving capabilities.
• Cost and revenue awareness.
• Planning and organization.
• Coaching and development.
• Attention to detail.
• Strong organizational abilities.
• Good financial and cost-control awareness.
• Proficiency in English; additional languages are an advantage.

Additional Information

• Ability to work flexible shifts, weekends, and public holidays according to operational requirements.