Assistant Director of Convention & Events

Role Overview

Assistant Director of Convention & Events at IHG Hotels and Resorts. You will support the Director in ensuring all meetings and events are delivered seamlessly, overseeing daily operations, driving team performance, and acting as a key contact for clients to ensure a smooth and memorable experience aligned with IHG brand standards.

Role Purpose

Support the Director in managing the Convention & Events team while overseeing daily operations, driving revenue performance, and serving as a primary client contact to deliver exceptional event experiences that align with IHG brand standards.

Key Responsibilities

People Management

• Support the Director in managing the Convention & Events team, ensuring a positive and productive work environment.
• Supervise daily operations, assign tasks, and ensure adequate staffing levels.
• Coach and develop team members through training, feedback, and performance reviews.
• Ensure team compliance with IHG standards, procedures, and service delivery.

Stakeholder Coordination

• Coordinate with internal departments to ensure seamless event execution.
• Act as a key contact for clients, ensuring a smooth and memorable event journey.
• Support in building and maintaining strong relationships with planners and clients.
• Support daily client interaction during events, ensuring satisfaction and handling any issues promptly.

Event Planning & Operations

• Assist with pre-event planning, ensuring all details (setup, flow, menu, logistics) are optimized.
• Coordinate event details including room setup, staging, and timing.
• Participate in pre-event and post-event meetings to ensure service excellence.

Financial Management

• Assist in preparing forecasts, budgets, and financial plans.
• Monitor sales performance, revenue, and productivity metrics.
• Support in negotiating rates within established booking guidelines.
• Identify opportunities to maximize revenue and control costs.

Guest Experience & Feedback

• Assist in analysing guest feedback and satisfaction surveys to improve service.

Responsible Business

• Support initiatives that enhance the hotel's reputation and brand presence locally.
• Ensure compliance with health, safety, and sustainability standards.
• Promote environmentally responsible practices during events.
• Perform other duties as assigned to support operational needs.